MSP Sr Systems Engineer

Description MSP Consulting (30%) Perform pre-sales engineering; assessing customer needs to determine the best fit of services to provide and their value to the customer Coordinate and drive customer onboarding; both through delegation and follow up, and through performing onboarding tasks Create and maintain customer roadmap documentation that includes compliance with Intermax MSP best practices and customer technology needs, as well as establishing a timeline of major improvements for the customer environment MSP Subject Matter Expert (40%) Respond to customer issue escalations, providing guidance and direction to staff for resolution or working directly with the customer to resolve the issue Collaborate with cross-functional teams to understand business requirements and develop innovative solutions that meet those needs while adhering to industry best practices Design, deploy, administer, monitor, and enhance foundational Enterprise systems, including technologies such as Active Directory, Azure AD (incl. Azure AD Connect), Group Policy, DNS, DHCP, file & print services, Microsoft 365 Monitor and maintain system performance, ensuring optimal performance, security, and availability Proactively identify and resolve technical issues to minimize downtime and maintain a high level of user satisfaction Develop and maintain comprehensive documentation for all implemented systems, including architectural diagrams, configurations, and operational procedures Evaluate and recommend new technologies, tools, and best practices to improve efficiency, security, and reliability of employee-facing systems Provide technical guidance and mentorship to junior team members, fostering a culture of continuous learning and improvement Projects (30%) Scope and deliver client and internal projects and initiatives Timely execution of project tasks, activities, and status reporting Perform and delegate responsibilities to design, implement, and maintain client and internal projects Other duties as assigned. We know that great benefits make a difference. Intermax Networks is proud to offer its employees multiple benefit options. Every full-time employee working 30 hours or more per week receives: PTO – a minimum of 10 days a year (first year prorated), increasing annually based on time-in-service. SIMPLE IRA – contributing to your plan account makes you eligible for a match of up to 3% of your earnings. HEALTHCARE INSURANCE: Intermax offers an HSA or PPO healthcare plan through Regence and pays the premium for the employees. Group short-term disability coverage, employer paid for employee. Group long-term disability coverage, employer paid for employee. Eligible employees have the option to enroll in additional employee paid benefits: Dental Vision Critical Illness Accidental Cancer Life and AD&D FSA Personal AFLAC policies can also be payroll deducted, as can subsidized memberships with Peak Fitness. Attached are the summaries of benefits offered to our benefit\’s eligible employees. Requirements Must have 5+ years of relevant experience in System Engineering Previous MSP (Managed Service Provider) experience a strong plus Windows Server and Microsoft 365 Administration (Mandatory) VMware, Solarwinds RMM, Cove (N-able) Backup/Recovery, Azure AD, collaboration tools Experience managing server and cloud infrastructure in an Azure environment a plus Knowledge of TCP/IP and basic network routing protocols a plus Proficient knowledge of user access control, patching and networking stacks Certifications (WatchGuard, Microsoft Administration/M365/Azure, VMware or any security-based) are a strong plus Experience working with storage arrays (HP or Dell) a plus Advanced knowledge of PowerShell scripting a strong plus SolarWinds RMM experience a strong plus Must have strong communications skills, both verbal and written Must have solid troubleshooting skills #J-18808-Ljbffr