Interior Goods Direct Ltd. is seeking an experienced Customer Service Manager to shape the customer experience, manage a 20+ strong team, and align care strategies with business goals.
The role reports to the Commercial Director and spans cross-functional collaboration across operations, sales and marketing, with a focus on delivering best-in-class service and operational excellence. You will drive strategic initiatives, develop robust dashboards, and lead recruitment, training and retention
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Head of Customer Experience & Service Excellence in Huddersfield employer: Interior Goods Direct Limited
Join a dynamic and ambitious multi-brand ecommerce group in the heart of the home interiors sector, where your leadership as Head of Ecommerce will directly influence our growth trajectory. We pride ourselves on a collaborative work culture that fosters innovation and personal development, offering flexible working arrangements and a range of benefits including employee discounts and company events. With a focus on strategic growth and a commitment to nurturing talent, this is an exceptional opportunity for those looking to make a meaningful impact in a fast-paced environment.
Contact Details:
Interior Goods Direct Limited Recruitment Team
