Interior Goods Direct Limited seeks a Customer Care Manager to lead a 20+ strong team at our Huddersfield offices. You will champion a customer-centric strategy, optimize processes, and drive service excellence across all touchpoints.
Reporting to the Commercial Director, you will align care initiatives with business goals and guide cross-functional collaboration to deliver superior customer journeys. You will develop dashboards, monitor KPIs, and implement innovations including AI/automation to
#J-18808-Ljbffr
Head of Customer Care & Experience in Huddersfield employer: Interior Goods Direct Limited
Join a dynamic and ambitious multi-brand ecommerce group in the heart of the home interiors sector, where your leadership as Head of Ecommerce will directly influence our growth trajectory. We pride ourselves on a collaborative work culture that fosters innovation and personal development, offering flexible working arrangements and a range of benefits including employee discounts and company events. With a focus on strategic growth and a commitment to nurturing talent, this is an exceptional opportunity for those looking to make a meaningful impact in a fast-paced environment.
Contact Details:
Interior Goods Direct Limited Recruitment Team
