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- Tasks: Support customers via phone, email, and live chat, solving queries with empathy.
- Company: Join one of the UK's largest online providers of made-to-measure window furnishings.
- Benefits: Earn £12.58–£15.27 per hour, with bonuses and hybrid working options.
- Why this job: Be part of a friendly team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a positive attitude; experience is a plus but not essential.
- Other info: Enjoy genuine development opportunities in a growing business.
The predicted salary is between 12 - 15 £ per hour.
Interior Goods Direct is one of the UK's largest and most established online providers of made-to-measure window furnishings. In 2021 alone, we supplied over half a million made-to-measure blinds, all manufactured by us in Yorkshire. Our flagship brand, Blinds Direct, is advertised nationally on TV and is proudly rated 'Excellent' on Trustpilot by our customers. We back our products with an extended five‑year guarantee and a free sample service. Our goal is simple: to deliver a best‑in‑class customer experience, whether customers are browsing online or speaking with our UK‑based Customer Care team.
You will join a friendly, fast‑paced Customer Care team split into specialist product areas. You will support customers across phone, email and live chat, helping them both before and after purchase. From time to time, you will also support our customers at the weekend. This is limited to one day on a rota basis (10:00–16:00) and is planned well in advance, with time off during the week to keep things balanced. This is a great role if you enjoy variety, problem‑solving, and building positive relationships with customers and colleagues.
What you will be doing:
- Handling inbound customer contacts via phone, email and live chat
- Supporting both pre‑sales and after‑sales enquiries
- Resolving customer queries at first point of contact wherever possible, with empathy and professionalism
- Confidently handling sales‑related conversations and identifying opportunities to increase basket value
- Managing multiple tasks at once while keeping accurate notes and following up on commitments
- Working to clear individual and team KPIs
What we are looking for:
- A calm, empathetic communicator who does not fluster in a busy environment
- Strong verbal and written communication skills
- A team player who is motivated to deliver great service and achieve shared goals
- Confidence using systems and juggling multiple customer conversations
- Previous customer service experience is beneficial but not essential – we value attitude and potential
What we can offer:
- Hourly rate of £12.58–£15.27 (depending on experience)
- Salary review after 6 months (KPI‑dependent)
- Monthly bonus potential of up to £200
- Hybrid working: up to 2 days per week from home
- Free on‑site parking
- Recently refurbished offices
- Staff discount for you and your family
- Complimentary refreshments and a healthy living incentive
- Bi‑monthly team lunches
- Genuine development and progression opportunities in a growing business
If you are customer‑focused, enjoy variety, and want to be part of a growing business that values its people, we would love to hear from you.
Job type: Full‑time, Permanent
Additional pay: Bonus scheme, performance bonus
Work Location: Hybrid remote in Huddersfield HD5 0RH
Customer Service Advisor employer: Interior Goods Direct Limited
Contact Detail:
Interior Goods Direct Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research Interior Goods Direct and their products, especially their made-to-measure blinds. This will help you connect with the team during your interview and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries via phone, email, and live chat, it’s crucial to demonstrate your ability to communicate clearly and empathetically. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during your interview to highlight your ability to handle challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Interior Goods Direct. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your writing. Remember, we’re looking for someone who can connect with our customers, so a friendly tone goes a long way.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Advisor. Highlight any relevant experience or skills that match what we’re looking for, like your communication skills or ability to handle multiple tasks. This shows us you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that’s easy to read. Avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to see all the other cool stuff we offer as a company while you’re at it!
How to prepare for a job interview at Interior Goods Direct Limited
✨Know the Company Inside Out
Before your interview, take some time to research Interior Goods Direct. Understand their products, values, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare examples of how you've successfully handled customer queries in the past. Practice articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Demonstrate Empathy and Problem-Solving
Think of scenarios where you've had to resolve issues for customers. Be ready to discuss how you approached these situations with empathy and professionalism. Highlighting your ability to stay calm under pressure will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to the company's success.