Interhome is looking for a friendly and organised Office Assistant to join its team in Drumnadrochit, supporting holiday guests, property owners and the daily management of holiday accommodation. This position would suit someone with customer service experience who enjoys a varied working day, is confident handling administration and takes pride in keeping things running smoothly.
The Role
- Respond to holiday guest enquiries, bookings and general questions.
- Provide assistance and information to holiday home owners.
- Answer telephone calls and respond to emails.
- Carry out general office administration and computer-based tasks.
- Order, receive and unpack linen supplies.
- Organise and coordinate cleaning arrangements for holiday properties.
- Liaise with cleaners and maintain cleaning schedules.
- Process payments to cleaning staff.
- Carry out cleaning spot checks and property inspections.
- Ensure holiday properties meet the required standards of cleanliness and presentation.
- Prepare and update guest welcome books.
- Assist with Short Term Let licence applications and planning applications.
- Travel occasionally to Interhome offices in Aviemore, Lossiemouth and London.
- Support the smooth daily running of the Drumnadrochit office.
- Participate in a shared emergency rota outside normal office hours.
Working Pattern
- Working hours are 9am to 5.30pm.
- Wednesdays and Sundays are regular days off.
- Shared availability for out of hours emergencies is required.
- Occasional travel to other Interhome offices may be necessary.
What We Are Looking For
- Previous customer service experience is essential.
- Good computer skills and confidence using office systems.
- A full, valid driving licence.
- Excellent communication and interpersonal skills.
- Strong organisational abilities.
- Good attention to detail.
- A friendly, approachable and helpful manner.
- Ability to work independently and as part of a team.
- Reliability and flexibility when handling different responsibilities.
- Confidence managing a varied workload and competing priorities.
- Willingness to participate in an emergency availability rota.
- Experience in tourism, hospitality or holiday accommodation would be advantageous but is not essential.
What Is On Offer
- Competitive salary reflecting experience.
- 25 days paid annual leave plus bank holidays.
- 50% staff discount on holiday stays across Interhome’s portfolio of approximately 70,000 properties throughout Europe.
- A varied position involving administration, customer service and property coordination.
- Opportunity to work with holiday guests and property owners in the Loch Ness area.
