At a Glance
- Tasks: Provide hands-on IT support across multiple sites and troubleshoot technical issues.
- Company: Established business offering a flexible part-time IT role.
- Benefits: 30 days holiday, private healthcare, and a supportive work environment.
- Other info: Ideal for parents returning to IT or professionals seeking reduced hours.
- Why this job: Achieve work-life balance while staying technically involved in a dynamic IT setting.
- Qualifications: Strong Microsoft support experience and excellent customer service skills.
Wakefield area
22.5 or 26.25 Hours Per Week (possible negotiation on working hours)
£31,000 Pro Rata
Looking for flexibility in your next IT role? We are offering a rare opportunity within IT; a part-time, job share position where you can maintain and develop your technical skills whilst achieving genuine work-life balance. This role would suit an experienced IT Support professional, it is not a trainee / junior role, looking to reduce their hours without stepping away from meaningful technical responsibility.
Why this role stands out- Genuine part-time IT opportunity
- Flexible job share arrangement
- Broad and varied technical environment
- Mix of support, infrastructure and project work
- Stable and established business environment
- Potential opportunity to become permanent within the next 3–6 months, although there is absolutely no obligation to do so or promise this will happen
This is a hands-on IT support position supporting users across multiple nearby sites. Responsibilities include:
- Providing first-line and second-line support across hardware, software, printers and business applications
- Supporting Microsoft desktop operating systems and user environments
- Installing, configuring and maintaining IT equipment and software
- Assisting with server administration, backups and disaster recovery processes
- Supporting infrastructure and systems improvement projects
- Training and assisting users to get the best from technology
- Troubleshooting and resolving technical issues across a varied IT estate
The support workload is manageable, with approximately 10 tickets per day shared across the team based on severity and technical ownership.
Technical EnvironmentExposure includes:
- Microsoft operating systems and desktop environments
- Business applications and end-user support
- VMware / vSphere
- Hyper-V
- Backup and recovery solutions
- TCP/IP networking
- VoIP systems
- General LAN and on-premise technologies
Whilst an appreciation of networking and infrastructure is beneficial, this is not a networking role. There is no expectation that you will be replacing failed switches or carrying out complex network engineering activities. Those responsibilities sit with senior technical resources and external specialist providers. The role is far more suited to someone with a desktop support, systems support or general IT support background than a dedicated networking professional.
About YouYou will enjoy both technical problem solving and supporting users. You will bring:
- Strong Microsoft support experience
- Experience supporting desktop operating systems and business applications
- Excellent customer service and communication skills
- A proactive and practical approach to problem solving
- Ability to prioritise workload and work independently
Desirable experience includes:
- VMware or vSphere
- Hyper-V
- Infrastructure support
- Networking fundamentals
- Project participation
- IT qualifications or relevant certifications
22.5 or 26.25 hours per week
Job share arrangement
Working pattern agreed during the interview process
Afternoon-only working may be possible
Applications from candidates seeking slightly fewer hours will also be considered
Fully on-site position in Ossett
There is:
- No on-call requirement
- No regular out-of-hours support requirement
- Occasional project activity may take place outside standard hours. Participation is entirely optional and any additional time worked is provided back as time off in lieu.
- Parents returning to IT
- Experienced IT professionals seeking reduced hours
- IT Support Analysts looking for improved work-life balance
- Candidates wanting to remain technically hands-on without the pressure of a heavily escalated support environment
- 30 days holiday (pro rata)
- Private healthcare (subject to qualifying criteria)
- Company pension scheme
- Additional discretionary benefits may include:
- Birthday off
- Christmas Eve off
Flexible IT opportunities of this nature are genuinely uncommon. This role offers the chance to remain technically involved, work within a supportive environment, and enjoy meaningful flexibility without compromising on the quality of the work.
Part Time IT Support Analyst in Wakefield employer: Interface Recruitment
Join a stable and established business in the Wakefield area that values work-life balance and offers genuine part-time opportunities for experienced IT professionals. With a supportive work culture, flexible job share arrangements, and a focus on employee growth, this role allows you to maintain your technical skills while enjoying a manageable workload and additional benefits such as 30 days holiday and private healthcare. Embrace the chance to work in a varied technical environment without the pressure of a heavily escalated support setting.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time IT Support Analyst in Wakefield
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who might know about part-time opportunities. A friendly chat can sometimes lead to job openings that aren't even advertised.
✨Tip Number 2
Show off your skills in interviews! Be ready to discuss specific examples of how you've tackled technical issues in the past. This is your chance to shine and demonstrate your problem-solving prowess.
✨Tip Number 3
Don’t forget to ask questions during your interview! Inquire about the team dynamics and the types of projects you’ll be involved in. This shows your interest and helps you gauge if it’s the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Part Time IT Support Analyst in Wakefield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support background, especially with Microsoft systems and customer service, to show us you're a great fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're interested in this part-time position. Share your passion for IT support and how you can contribute to our team while maintaining a work-life balance.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing proactive approaches to problem-solving, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this unique opportunity in a flexible IT environment.
How to prepare for a job interview at Interface Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft operating systems, VMware, and Hyper-V. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting you've done in the past. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Your Customer Service Skills
Since this role involves supporting users, it's crucial to demonstrate your excellent customer service skills. Prepare examples of how you've helped users resolve issues in a friendly and efficient manner. Highlighting your communication skills will set you apart from other candidates.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you'll need to explain how you'd handle specific technical issues or user requests. Practise articulating your thought process clearly and logically. This will help interviewers see your problem-solving approach in action.
✨Discuss Your Flexibility and Work-Life Balance
Since this is a part-time job share position, be prepared to talk about your availability and how you plan to manage your workload. Emphasise your desire for a flexible working arrangement and how it aligns with your professional goals. This shows that you're genuinely interested in the role's unique offerings.
