- Job title:2nd Line Service Desk Analyst
- Job Location: Wakefield
- Salary:£22,000 – £26,000 – DOE
- Other Benefits:22 days leave, Private medical Insurance, Life Insurance
- Industry- Professional Services
- Skills - As Below
- Qualifications- Any Industry relcated
- Work Hours- 37 hours PW
2nd Line Service Desk Analyst – Wakefield
If you have experience as a 2nd Line Service Desk Analyst and are looking for a new challenge then you should consider this opportunity to work in one of the leading professional service organisations in the sector.
Brief list of role responsibilities:
- Efficient provision of 2nd Line support to all users – assisting with general computer, systems and software enquiries from other colleagues within the Firm.
- Use of business logging tool to both ensure request record tracking and to provide user updates
- Collaborate with the IT Service Desk team and support the IT service delivery strategy with a continued focus on delivering best in class customer service.
- Fully own problems up to their successful resolution – researching answers using appropriate available resources when required.
- Provide assistance with support call answering if needed.
- Maintain a focus on self-development and update the IT knowledge base with new information to help ensure it is kept accurate and up-to-date.
Experience Required
As well as exhibiting the highest standards of integrity and being committed to excellence with outstanding customer service and communication skills, we are looking for:
- MS Operating System knowledge (Windows 7/10)
- MS Office software experience (2010/16/365)
- MS Active Directory Experience
- Citrix environment experience
- Prior experience within a busy service desk environment (2+ years) – preferably 2nd line
- Someone who thrives in a team but is also capable and confident when working unsupervised.
- An excellent ability to deal with all levels of seniority, both junior, top executive and 3rd
- Ideally a candidate with ITIL Certification
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2nd Line Support Engineer - Wakefield - Professional Services employer: Interface Recruitment
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