IT Helpdesk Leader/Supervisor – Engergy focused Global Engineering Group – REF 1107
25 Days Holiday / Smart Pension 4%/5% / Life Assurance 3 x Annual Salary / Free Parking
Additional Benefits
EAP / Cycle to Work / Enhanced Family Friendly Policies
Region
Sheffield
This is an opportunity to join a global manufacturing and engineering firm with multiple sites UK wide. The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites. Each support technician is allocated their own site but is responsible for acting as a joined-up team supporting each other, therefore a great deal of communication skills and flexibility is required. The UK business currently employs around 350-400 employees with an average service history of 12 years. Sheffield has around 100-150 staff and the average length of service here is 11 years.
This newly created role is responsible for managing the IT Services function across the Group. Providing leadership to the IT Services team, supporting computer applications and platforms with reporting lines across 5 sites, in 4 countries over 3 continents. The role requires an IT Manager / Helpdesk Manager who wants to stay technical but take the extra responsibility of managing a team of 2nd Line Technicians who operate at both desk and across factory sites. The role interfaces with an Infrastructure team based in the US and will be part of the management team focused on aligning the technology stack, output and future landscape.
Responsibilities
- Responsible for all aspects of managing the IT Services team, based across the Group locations.
- Ensure that customer requirements are fully met and communicated.
- Monitoring and analysing relevant business data.
- Act as an escalation point for complex queries, and those needing urgent attention.
- Identify and implement opportunities and areas for improvement.
- Build effective relationships across the Group.
- Work with leadership teams to implement and improve helpdesk processes and procedures.
- Follow and enforce procedures, such as H&S and HR.
- Other duties and projects as assigned.
Skills / Experience
- Experience in a helpdesk capacity, preferably in a manufacturing environment.
- Experience managing a remote team.
- Ability to travel as required for site visit.
- Knowledge of Google using and/or supporting components of the Google Suite of applications including, but not limited to GMail,Google Docs, Google Sheets and Google Calendar.
- MCP (Microsoft Certified Professional) in either windows XP, Windows Vista or Windows 7 desirable.
- Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server 2003/2008 and SQL 2005/2008 and SharePoint 2010 would be advantageous.
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IT Helpdesk Leader/Supervisor - Engergy focused Global Engineering Group - REF 1107 in Sheffield employer: Interface Recruitment
Our client offers an exciting opportunity for a Content and Audience Creator in Leeds, where you will have genuine ownership of the content function from day one. With a focus on creativity and innovation, you'll enjoy a dynamic work culture that values your input and allows for visible impact on the company's growth. The role provides ample opportunities for professional development, alongside a competitive benefits package including a discretionary bonus, making it an excellent employer for those passionate about football and content creation.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Leader/Supervisor - Engergy focused Global Engineering Group - REF 1107 in Sheffield
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Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
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Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Interface Recruitment specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Interface Recruitment
✨Know Your Manufacturing Processes
Before you walk into the interview with Interface Recruitment, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Interface Recruitment value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
