Competitive and commensurable with experience
Working Type
Remote
Work Hours
Responsibilities
Project management
Software
Qualifications
Ind standard
Skills
Project management tools such as Celoxis
Contact number
0113 299 0570
True work from home, 100%. 25 days holiday + stats, pension
Additional Benefits
Flat structure + uncapped earning potential, car scheme
Region
West Yorkshire
PROJECT MANAGER – Client Success & Commercial Growth
About the Company
Join a fast-evolving, high-performing SaaS organisation that delivers a cutting-edge, cloud-based employee health platform. This solution enables companies to manage, monitor, and act on employee health and wellbeing data at scale — enhancing productivity and compliance.
With almost zero client attrition, a premium product suite, and a stellar reputation for service, this company is entering an exciting new phase of growth. As part of this next chapter, they’re seeking a dynamic Project Manager who combines delivery excellence with commercial awareness and a passion for long-term client success.
The Opportunity
This role isn’t just about delivering projects — it’s about building trusted partnerships with major enterprise clients and helping them unlock the full value of the SaaS platform. As a key interface between internal teams and customers, you’ll not only ensure successful implementations but also spot opportunities to grow key accounts through deeper product adoption and strategic expansion.
You’ll be client-facing, commercially minded, and confident in managing large, sometimes global, enterprise customers.
What You’ll Be Doing
Lead the end‑to‑end delivery of small, medium, and large‑scale projects (Client Implementation, Business Change, Product Development)
Own project success — from initial scoping through planning, resourcing, and delivery, to closure
Collaborate with Account Management, the CEO, and Operations to define and refine project objectives and budgets
Build and maintain comprehensive project plans, managing internal and external expectations
Conduct regular monthly client success meetings with key accounts to track value delivery, system usage, and satisfaction
Use these client interactions to identify potential areas for account growth, including:
Expanding into new business areas
Suggesting additional modules or custom development
Aligning future roadmaps with client objectives
Convert client ideas and feedback into tangible project proposals and scopes — collaborating with technical and commercial teams
Act as the commercial conscience of the delivery team — recognising when a client challenge presents an opportunity
Build deep and trusted relationships using nurturing, strategic communication
Support and mentor a small team of Project Managers to share best practices and enhance internal capability
Maintain diligent documentation and reporting, including weekly internal updates and adherence to gated project governance
Ensure timely invoicing, change control, and resource tracking
Act as a positive ambassador for innovation and improvement within the PM function
What You’ll Bring
Proven experience managing client‑facing projects in a software or SaaS setting
A background in delivering complex multi‑stakeholder projects end‑to‑end
Excellent communication skills — written, verbal, and interpersonal
The ability to spot commercial potential within existing accounts and translate that into viable projects
Experience in client development or key account nurturing, even if not in a formal sales role
Confident running monthly success meetings with senior stakeholders in enterprise environments
Experience across both Agile and Waterfall delivery models
High emotional intelligence and a nurturing communication style that builds lasting trust
Experience mentoring or coaching other PMs
Strong attention to detail and a naturally process‑driven mindset
Comfortable juggling multiple priorities in a dynamic, fast‑paced environment
PRINCE2, PMP or similar certification
Familiarity with SaaS platforms focused on HR, health, or employee engagement
Experience with Celoxis or similar PM tools
Previous exposure to global enterprise environments and multi-region delivery
Why Apply?
This is the ideal role for a strategic, delivery‑focused PM who enjoys solving problems, growing relationships, and creating lasting value — not just completing tasks. You’ll have real freedom to shape your accounts and build commercially meaningful client partnerships, all while working with a talented, forward‑thinking team.
AI assistant For a human, call 0113 299 0570 (Leeds) or 0161 377 3054 (Manchester)
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