Project Manager - Software Implementation - Software Vendor - REF 975 in Leeds

Leeds Full-Time On-site

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Job title

Project Manager - Health care

Location

Leeds (up to 3 days working from home possible)

Salary

£40,000

Benefits

Private Healthcare
Free Parking
Employer Contributed Pension
Income Protection
Life Assurance
Generous Bonus Scheme
Holidays and Stat Hols
Rural environment

Education

Ideally degree educated but commercial experience is first and foremost

Qualifications

Prince2

Industry

Software House - Public Sector

Role

To manage the implementation of a variety of projects such as care and education systems, self-service portals, mobile applications and roadmap releases. The projects will be delivered to multiple allocated customers concurrently and include day to day BAU management.

Responsibilities

Resolves and/or escalates issues in a timely fashion.
Understand how to communicate difficult/sensitive information tactfully.
Sets and manages customer expectations.
Communicates effectively with customers to identify needs and evaluate alternative business solutions.
Schedules migrations, synchronisations and installations work with the appropriate teams
Tracks and reviews progress of software releases and resolution of issues via widgets/Jira/Wiki
Review and updates project milestones and negotiates changes where necessary
Prepare completion/milestone certificates and change control notices where appropriate
Prepare for Project Meetings and Reviews
Ensures project documents are complete, current, and stored appropriately.
Tracks and reports time on a regular basis, i.e. via a time recording system.
Use the JIRA systems to manage issues and forward to appropriate team for action
Works with Product, Development and Technical Teams to analyse and solve issues
Responsible for organising internal project meetings with the appropriate teams
Highlights failed deliverables to a Senior Project Manager or the Deployment Director.
Suggests areas for improvement in internal processes along with possible solutions
To manage an allocation of LIVE customers
Continually seeks opportunities to increase customer satisfaction and deepen customer relationships.
To assist with cover for other PM's during periods of absence
Effectively communicate relevant project information to a Senior Project Manager or theDeployment Director.

Person Specification / Skills

Understands how to communicate difficult/sensitive information tactfully
Excellent communication skills - to have the ability to communicate at all levels using a variety of methods
Excellent IT skills
Some experience of software implementation is desirable but not essential
Previous experience of using Microsoft Project or a willingness to learn how to use it
Ability to work unsupervised
To be a quick learner
Good organisational skills
To have the ability to work to tight deadlines in a pressurised environment
An awareness of Prince 2 principles and methodology
Tolerance and patience
Ability to negotiate
Ability to analyse and solve issues
Will be required to travel to customer sites and stay overnight on an occasional basis
Full UK Driving Licence required

In return you will receive a competitive salary, excellent benefits package and work for an accredited 'Best Company'. On the outside we have a unique converted office with free parking and on the inside the atmosphere is relaxed and friendly. Join your colleagues for social sarnies every Tuesday morning to catch up on non-work-related topics and have a chinwag.

This is a customer facing role which requires good interpersonal skills, technical understanding, and the ability to work as part of a team but also demonstrates initiative when working alone. This is together with the skills outlined below:

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