IT Support Analyst - South Leeds - Medical Biz Est. 100+ Years REF 1096

Region

West Yorkshire

Description

Education Requirements - none required - qualifications and experience preferred

Experience Requirements - see below

Industry - Health related Manufacturing

Qualifications - Ideally Microsoft

Skills - see below

• Pension / 20 Days Holidays / Discounts / On-site Food Hub / Free Parking
• Holidays = 20 days + Statutory Bank Holidays
• Long service = Annual leave will increase by 1 day per year until a max of 26 days. An additional 2 days at 10 years service, certificate and plaque.
• A gift voucher at 20 years + certificate + plaque
• Employee of the Year awards = award ceremony, exclusive meal, plaque + bonus
• Parking = there is parking at our HQ, CCTV monitored with 6 to 8 EV bays
• Food = Hub for hot & cold food and drinks, relaxed meetings (covid depending)
• Pension = Standard auto enrolment contributions.
• Rewards = Employee rewards system from Reward Gateway which can give discounts on many shops, cinemas, gyms, restaurants, vouchers etc
• Bike to work scheme

Specification:

We have an opening in our IT Support department for an IT Support Technician working at a 1st or 2nd line level. This role is ideal for an IT Support engineer with experience in network and storage infrastructure, looking to develop your first/second line skills.

The ideal candidate will have previous experience in IT SupportHelpdesk with solid Customer Service experience and preferably be Microsoft certified10

Responsibilities:

• Provide technical support, answering support queries either onsite or via phone or email.
• Maintain a high degree of customer service for all support queries.
• Take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member.
• Log all calls on the call logging system and maintain full documentation.
• Respond to enquiries from clients and help them resolve any hardware or software problems.
• Support users in the use of Computer equipment by providing necessary training and advice.
• Support and aid the development of less senior members of the team.
• Work as part of the IT Support team and any other operational/project teams as requested by the IT Project & Support Team Leader.
• Manage workloads and notify the IT Project & Support Team Leader when KPI/Targets are going to be breached.
• Allocate more complex service issues to the relevant IT Support team member.
• Raise any security concerns to the IT Project & Support Team Leader.
• Maintain reports and logs in line with departmental policy.
• Obtain quotes and process orders in line with departmental policy.
• Setting up and configuring new laptops and desktops.
• Installing authorised software to laptops and desktops.
• Configure/maintain computer systems, networks and peripherals as instructed.
• If required, undertake trips to other sites - mostly local (and maintain a valid UK driving licence) - Vehicle will be provided
• Keep abreast of IT Trends and engage with IT Project & Support Team Leader to develop personal development plans.
• Any other duties as requested by the IT Project & Support Team Leader.

Skills beneficial to the role"

• ITIL Certified
• Must hold a valid UK driving licence
• Active Directory user and computer administration
• Windows desktop and Windows Server administration
• Microsoft 365 and Microsoft Azure experience, including Exchange Online, SharePoint Online and Microsoft Teams
• General Network administration and troubleshooting, TCP/IP and WAN/ LAN /Wi-Fi
• Experienced with hardware troubleshooting across a range of devices.
• Exceptional Customer Service skills with good telephone manner
• Proven experience working within IT service delivery
• Excellent troubleshooting and problem-solving skills
• Excellent ability to transfer knowledge within a team

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