- Education Requirements - none
- Industry - Financial services
- Qualifications - ideally strong GCSE/A level and or IT degree
- Work Hours 37.5 hours per week
Skills and responsibilities
AnIT Support Assistantis required reporting to the IT Support and Project Manager of a Leeds City Centre (behind train station) technology focused financial services organisation.
This is a split role running as partly IT related and partly Facilities/premises related and would suit a person looking for an all-round general office role with a good knowledge of IT hardware, technology systems and their management.
The support role (90+% of time) involves:
- Supporting org head office systems.
- Liaising with outsourced service providers to ensure ongoing service levels are maintained to ITIL standards.
- Procurement of IT related hardware/software/licences
- Support of the IT development network, maintenance/backup/upgrades/etc.
- Asset logging and management
- Prioritising and dealing with 350+ end users from 1stline to 3rdline support.
- Configuration and testing of Tablet PCs and software.
The facilities role (up to 10% of time) involves:
- Ensuring head office is operational
- Allocation and audit of security passes
- Maintenance/servicing of all systems
- Facilitating office upgrades/improvements
- Telephony management
- Consumable stock management
This role would suit an individual with exceptional organisational and personal skills from a general IT background.
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IT Support Analyst - Leeds City Centre - amazing offices! 787 employer: Interface Recruitment
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