The organisation and culture:
A Senior IT and Applications Support Analystis required for this established investment management organisation.The business enjoys a people driven culture where you are supported and developed in your IT career. As testament to this, the staff retention levels are much higher than the industry standard. With people staying employed by the company for many years.Within IT there is a meritocracy mindset in play. If you perform well, there is no reason why you cannot reach middle management and eventually a C level position.Offices based in Leeds city centre with hybrid working (1 day a week in the office or as projects demand) and excellent benefits:
Description:
This is a split role running as partly IT related and partly Facilities/premises related and would suit a person looking for an all-round general office role with a good knowledge of IT hardware, technology systems and their management.
Reporting into the IT Service Delivery Manager
- Supporting the head office systems.
- Liaising with outsourced service providers to ensure ongoing service levels are maintained to ITIL standards.
- Procurement of IT related hardware/software/licences
- Support of the IT development network, maintenance/backup/upgrades/etc.
- Asset logging and management
- Prioritising and dealing with 500+ end users from 1st line to 3rd line support.
- Configuration and testing of Tablet PCs and in house software.
The facilities role (up to 10% of time) involves:
- Ensuring head office is operational
- Allocation and audit of security passes
- Maintenance/servicing of all systems
- Facilitating office upgrades/improvements
- Telephony management
Support team management
- 1 intermediate engineer
- 3 junior engineers
Platforms:
- Windows 2016 servers, web farm, failover 2nd location, Remote desktop services, cloud backups, SQL server.
- Facilitating annual penetration tests, monthly review meetings all interactions between outsourced IT Services company and the organisation.
- Licensing
- Dev/UAT Environment On Prem
- Desktops, HyperV cluster on Windows 2022, EMC SAN, multiple VMs. Veeam backup, Ubiquiti firewalls, SonicWall SSLVPN
- Full management of on prem environment, patches upgrades etc
Everybody in the team covers:
- Azure (AD, MS Office, Exchange, Teams, License)
- Documenting procedures, help guides. Extracting statistics and metric, monthly reporting
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IT and Applications Support Leader REF 1087 (work from home 4 days pw) in Leeds employer: Interface Recruitment
Our client offers an exciting opportunity for a Content and Audience Creator in Leeds, where you will have genuine ownership of the content function from day one. With a focus on creativity and innovation, you'll enjoy a dynamic work culture that values your input and allows for visible impact on the company's growth. The role provides ample opportunities for professional development, alongside a competitive benefits package including a discretionary bonus, making it an excellent employer for those passionate about football and content creation.
