EXPERIENCE REQUIRED
Essential
- Track record delivering IT Infrastructure projects across a range of technologies
- Working as a team and mentoring of junior support staff
- Supplier Management skills.
- Communication skills, experience at a senior level.
- Ability to operate independently and take accountability for the delivery of major initiatives.
- Design and planning of disaster recovery, systems capacity, performance and availability and security for both internal and external systems and networks.
Desirable
- 3 yrs + relevant Business Experience
- Broad understanding of project methodologies and when they are appropriate
- Good working knowledge of Telephony, IP PBXs and Dialler systems in a call centre environment.
TECHNICAL EXPERIENCE
The following is a list of technical skill sets and experience that would be beneficial.
Operating Software
- Windows Server 2012/2016/2019 Administration
- Security, IIS, DHCP, DNS, DHCP, Clustering, server hardening
- Active Directory including Azure AD
- Roaming profiles, group policies, replication, remote software distribution, sites and services configuration
- Remote Desktop Services
- Understanding of Windows 2012 RDS application management and deployment.
- Exchange Online
- Installation, replication, capacity and performance tuning, message tracking, archiving
- Vmware and SAN Technologies
- Virtualisation and network storage infrastructure. Configuration/maintenance of Vmware ESX 5.x.
- Windows 10 Administration
- Installation, configuration, tuning
Hardware
- HP
- Rack mounted servers, RAID array configuration, rack switching, processor and memory upgrading, KVM switching, LTO4 tape autoloaders/drives
- Cisco
- Cisco 3750 and 3560 switches, ASA 5540 firewalls
Networking
- IP
- IP, ADSL and MPLS networks, Cisco VPN configuration, firewalls, routing, VLAN configuration, Cat 5 patching, capacity planning, teaming and route aggregation
Telephony
- Avaya Communication Manager and Avaya Dialler
- Support, deployment of handsets and headsets, configuration (e.g. user management, extension allocation, Vector, VDN assignment), capacity planning, IVM, RTA, Upgrades and patching
- Verint Voice Recording
- Management, retrieval, archiving, capacity and performance monitoring
- IVR
- Experience with inbound and outbound IVR integration would be useful
- Fibre
- First line support, fault monitoring, LAN extension, PRI, SIP
Security
- A understanding of security technologies with a view to utilizing those technologies to support regulatory compliance i.e. PCI/ISO.
- Websense, Mimecast, Pen Testing, Sophos.
KEY RESPONSIBILITIES
Reporting to the IT Manger (Technical Delivery) your responsibilities will include:-
- Capacity planning
- Preventative maintenance
- Resolve 3rd line support issues for key business systems
- Proactively manage the IT infrastructure to ensure maximum system uptime
- Develop and maintain IT procedural/process documentation in line with PCI DSS and ITIL requirements
- Maintain a viable IT Business continuity and disaster recovery infrastructure as per business requirements
- Mentor junior support staff and assist where necessary
- Assist in system capacity planning
- Constantly review the current IT infrastructure and propose
- Installation, configuration and maintenance of key IT systems including Microsoft servers, switches, SANS, Vmware, telephony systems and firewalls
- Build and maintain a secure network
SKILLS AND COMPETENCIES
- Commercial Focus
- Customer Focus
- Communication
- Responsiveness to change
- Driving Results
- Self Confidence
- Planning & Organising
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Contract Systems Engineer - Work from home - REF 969 in Leeds employer: Interface Recruitment
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