Applications support – Cloud based SaaS (fully remote) #REF 1214
Technical Applications Support with software setting
Contact number
01132990570
Work from home, flat management structure rewards based system
Additional Benefits
Region
West Yorkshire
Job Title: Application Support Analyst
Business Area: Support
Reporting To: Product Manager
About the Company
Our client are a fast-growing cloud-based SaaS organisation focused on improving how businesses manage, monitor, and support their people. Their platform is designed to enhance efficiency, wellbeing, and operational visibility — helping organisations make smarter decisions through data and technology.
As they scale rapidly, they're building a culture that rewards initiative, collaboration, and growth. With a flat management structure and an environment that values contribution over hierarchy, this is a place where great work is recognised and career progression is fast-tracked.
Job Purpose
You will play a key role in supporting and optimising their suite of applications. The role involves providing both first- and second-line technical support to ensure smooth performance and a high-quality user experience.
You’ll be at the heart of our operations — solving problems, improving processes, and contributing directly to the evolution of our products and services.
Key Responsibilities
Deliver high-quality application support via phone, email, and other communication channels.
Take full ownership of issues, ensuring timely and satisfactory resolution.
Collaborate with colleagues to troubleshoot and escape issues efficiently.
Prioritise workloads effectively to balance business needs and user demands.
Maintain accurate records of support activity and resolutions for future reference and teamwork.
Contribute to continuous improvement efforts and share feedback to enhance our support processes.
Skills and Knowledge
Proactive problem solver: able to think logically, identify root causes, and develop practical solutions.
Strong communicator: capable of explaining technical concepts clearly to non-technical users.
Organised and detail-oriented: able to manage time effectively and maintain accuracy under pressure.
Team player: thrives in a collaborative environment, asking for and offering help when needed.
Technical awareness: while deep expertise isn’t essential, a good understanding of IT systems, programming, or databases is beneficial.
Self-motivated: enjoys working independently within a supportive, flat-structured team.
Location & Type
Remote (UK-based) | Permanent, full-time
Salary & Benefits
Competitive and dependent on experience.
We believe in recognising contribution — as the company scales, so do the opportunities for salary growth, bonuses, and personal development.
Do you have proof of your right to work in the UK? *
- Yes
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Applications support - Cloud based SaaS (fully remote) #REF 1214 in Leeds employer: Interface Recruitment
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