Bonus / Fully Remote / 27 Days Holiday + 1 additional
Additional Benefits
Private Health / 4 x Life Assurance
Region
Remote
Description
Bonus: (performance-related)
Working pattern: Fully Remote (UK) with occasional onsite team days (quarterly)
Pension: 8% employer contribution + 4% employee contribution (total 12%)
Healthcare: private medical or health cash plan (scheme dependent) + optical/dental options
Life assurance: 4x salary + income protection
Home office allowance + funded equipment
The Opportunity
We are hiring an Application Support Analyst to support Temenos T24 / Transact for a UK based organisation operating in the digital banking and payments sector. This is a true production facing role supporting a platform that drives high-volume, customer-impacting workflows: accounts, payments, reconciliations, and regulatory reporting.
You’ll join a small, capable support function sitting between technology and operations. The focus is stability and continuous improvement: fast incident resolution, stronger monitoring, clean change control, and better automation around batch and interfaces.
This is a great fit if you enjoy deep troubleshooting, understand how core banking platforms behave in production, and want a remote role with real ownership.
What you’ll be doing
You’ll provide 2nd/3rd line support across the T24 ecosystem: incidents, problems, changes, and production readiness.
Key responsibilities
Own incident triage and investigation: reproduce issues, gather evidence, and drive resolution within agreed SLAs.
Perform root cause analysis and problem management to reduce repeat incidents (runbooks, permanent fixes, alert tuning).
Support end-of-day and intraday operations: batch monitoring, reruns, reconciliation checks, and controlled recovery steps.
Investigate data and transaction issues using T24 enquiries, logs, and database queries where appropriate.
Support inbound/outbound interfaces: payments, files, and service integrations—ensuring validation, idempotency, and traceability.
Coordinate changes and releases: pre/post checks, deployment validation, controlled rollbacks, and stakeholder comms.
Work with vendors and internal engineering teams to progress defects and enhancements—providing clear evidence, timelines and risk assessment.
Technology environment (what you’ll support)
This is a production-grade Temenos environment with modern support practices.
Core technologies
Temenos T24 / Transact (enquiries, operations support, data checks, incident investigation)
Linux/Unix (process control, services, permissions, logs, scheduling basics)
Integration formats: SWIFT, SEPA, ISO 20022, XML, CSV, secure file transfer (SFTP)
APIs: REST, JSON, authentication and certificate basics
Highly desirable
Payments/settlement understanding: cut-off times, exception queues, reconciliation, nostros (depending on environment)
ITSM tooling: ServiceNow (Incident/Problem/Change), knowledge base, SLA reporting
Automation/scripting: Bash, Python, PowerShell (health checks, log parsing, automation of routine tasks)
Familiarity with DR processes and production readiness (runbooks, failover checks, testing evidence)
What success looks like (first 90–180 days)
You’ll become a trusted escalation point for the T24 platform—reducing resolution times through better diagnostics and runbooks.
You’ll stabilise at least one recurring operational issue (batch failures, interface errors, reconciliation drift) with a permanent fix.
You’ll improve monitoring and alert quality—fewer false positives and faster time-to-detect/time-to-recover.
You’ll strengthen release confidence with consistent pre/post deployment checks and operational documentation.
What we’re looking for
Proven experience in Application Support / Production Support (L2/L3) within banking, payments, or another regulated 24/7 environment
Strong troubleshooting skills across applications, batch, interfaces, and infrastructure layers
Comfortable working with ITIL processes and structured change control
Clear communicator able to manage stakeholders during production incidents
Comfortable working remotely with ownership and accountability
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Application Support Analyst – Temenos T24 / Transact (Remote UK) in Leeds employer: Interface Recruitment
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