3rd Line IT Engineer
Company benefits and salary :
- -Salary up to £45,000
- Career development & opportunities
- -Microsoft qualifications
- -Mentoring opportunities
- -Performance reviews
- -Diverse community
- -Workplace culture
- -Flexible scheduling
- -Flexible working from home
- -Social events
- -Company pension scheme
- -Onsite parking
- -Overtime
- -Use of company vehicles
- -20 Days Holidays, plus bank holidays + Birthday
- -Company laptop
This role will be well suited to someone who is looking for a step into an exciting company with fantastic opportunities to progress.You will be responsible for providing efficient remote/onsite Installations & Support and services to clients located UK-wide.What's involved?
- Server, PC, laptop, printer, switch, firewall, router and Wi-Fi installations
- Engage with customers to resolve technical issues and institute best practices.
- Project managing server installations and migrations
- Coordinate between customers and internal management teams to ensure customer satisfaction with support cases & installations.
- Providing efficient and friendly remote and on-site technical support, working within customer SLAs
Skill requirements:
- Strong understanding of configuration and installation of various network devices and services (e.g., Switches, Firewalls, VPN’s, QoS, VLAN’s etc)
- Cloud Technologies (Azure, AWS)
- Strong understanding Microsoft Exchange / Office 365
- Strong understanding of subnetting, and IP allocation best practices.
- Strong understanding of hypervisors (HyperV, VMWare)
- Strong Understanding of Backup technologies (Various Products)
- Experience in System Administration with Active Directory / Group Policy
- Experience in supporting Microsoft Desktop environments
- Experience in providing 2nd/3rd Line IT support, ideally in a helpdesk / MSP environment
- Excellent communication skills – both written and verbal
- Able to work on own and under pressure
- Self-motivated
- Good time management and priority handling
- Previous experience of working in a customer-facing environment
- Ability to perform root cause analysis
- Technical Documentation skills
- Professional working attitude
Knowledge of:
- Microsoft Office 2010+
- Windows Server 2016/2019
- AD Administration
- Microsoft Exchange Server 2010 – 2019
- Office 365
Desirable skills:
- Microsoft Accreditations
- 3rd Party Vendor Accreditations (e.g Sonicwall)
- Experience of working within a Managed Service Provider Environment
- Apple mac experience
This is a fantastic opportunity for a bright IT Engineer to join a growing team and progress their career.We're looking for someone who takes a logical and methodical approach to efficient problem solving/fault finding and also takes great pride in meeting and exceeding customer expectations.
Job Types: Full-time, PermanentSalary: Dependant on experienceBenefits:
- Company pension
- Monday to Friday
- IT: 5 years (Preferred)
- No
#J-18808-Ljbffr
3rd Line Infrastructure engineer - MS Certs offered (REF 931) in Leeds employer: Interface Recruitment
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