Role
Working in a fast paced environment with time critical resolutions required, this role is to support all areas of the business to ensure the org have an effective IT Helpdesk at all times.
Key Accountabilities and Responsibilities
- Supporting the end user base with 1st Line and some 2nd Line incident tickets
- Working with end users on service/process tickets
- Maintaining a high degree of customer service
- Be the first point of contact for users seeking technical assistance
- Follow-up and update customer/ticket status and information
Experience / skills
- Good knowledge and experience of Windows 10/11 – build and support
- Microsoft Office 365
- Active Directory
- Printers/iPhones/tablets
- Experience of working on an IT Helpdesk
- At least 3 years experience in a similar role
- Prioritising workload in line with IT and Business priorities
- Hardware / Software diagnosis and fault finding skills.
- Working under own initiative
- Excellent documentation skills
- Highly motivated team player with the skills and ability to manage changing priorities
- Liaison with third parties to seek resolutions.
- Strong communication skills
- A logical approach to problem solving
- Self-motivation and passion for your role
- Excellent attention to detail
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2nd Line support Analyst - major pan European group REF1105 in Leeds employer: Interface Recruitment
Our client offers an exciting opportunity for a Content and Audience Creator in Leeds, where you will have genuine ownership of the content function from day one. With a focus on creativity and innovation, you'll enjoy a dynamic work culture that values your input and allows for visible impact on the company's growth. The role provides ample opportunities for professional development, alongside a competitive benefits package including a discretionary bonus, making it an excellent employer for those passionate about football and content creation.
