International Service Desk Engineer - Halifax (On-Site) - REF 1216
GCSE or above with requisite qualifications
Skills
Help Desk
Contact number
0113 2990570
26 Days Hols (rising to 28) / Birthday Off / Pension / EAP
Additional Benefits
Region
West Yorkshire
International Service Desk Engineer
Are you an enthusiastic IT professional with a passion for supporting users, solving problems, and delivering an exceptional technology experience?
We're recruiting an International Service Desk Engineer to join a collaborative, forward-thinking IT team within a global organisation operating across the healthcare technology sector. With products used in more than 100 countries, this is your chance to contribute to a business that makes a real difference in people's lives.
About the Role
You'll provide day-to-day support across international sites, ensuring that software, hardware, and digital applications run smoothly. Working with colleagues at all levels, you'll resolve incidents, improve processes, and help enhance overall IT service delivery.
This role offers excellent exposure, skill development, and the opportunity to be part of a globally connected IT function.
Key Responsibilities
Provide software and hardware support to end users
Respond to Service Desk tickets and resolve within agreed SLAs
Support improvements to Helpdesk KPIs
Assist in enhancing system and hardware efficiency
Engage with stakeholders across all levels
Deliver training and guidance on new solutions
Assist with the administration and development of digital applications
Liaise with vendors and customers when required
Maintain documentation, training guides, and user knowledge
Collaborate closely with global IT teams
Continue advancing your own technical skills through learning and development
What We're Looking For
Previous experience in IT support or service desk roles with solid 1st Line skills and ideally a smattering of 2nd Line.
Excellent stakeholder engagement and communication skills
Experience with incident/change management
Good time management and ability to meet deadlines
Strong documentation and process-improvement skills
Problem-solving mindset and willingness to learn
Experience with application administration (desirable).
This role comes with a comprehensive benefits package designed to support your well-being, work-life balance, and long-term development:
- Annual Leave – 26 days to start, rising to 28 with service, plus your birthday off! Ability to buy, sell, or carry over holiday to suit your lifestyle.
- Pension Scheme – Helping you plan for a secure financial future.
- Employee Assistance Programme – Free, confidential support for mental, emotional, and financial wellbeing.
- Bike2Work Scheme – A tax-efficient way to save money and stay healthy.
- Free Onsite Parking – Convenient and cost-free.
- Long Service Recognition – Celebrating your loyalty and contribution.
- Staff Discount – Enjoy savings on a broad range of company products.
- Perkbox Access – A huge range of perks, discounts, and lifestyle rewards.
Why Join?
This is an opportunity to grow your IT career within a global organisation that values innovation, collaboration, and continuous improvement. You'll be joining a supportive team, making a meaningful impact every day, and enjoying a fantastic package of benefits along the way.
Do you have proof of your right to work in the UK?
- Yes
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