Application Support – (Functional Support of Bespoke SAAS platforms) – REF 831
Previous Application Support Experience required
Contact number
0113 299 0570
Additional Benefits
- Free Parking when on site
Region
Bedfordshire
Application Support - (Functional Support of Bespoke SAAS platforms)
Hybrid – Falkirk or Bedfordshire Area (1 day per week in the office)
Full-Time | Permanent
An established and growing UK software organisation is looking for a Application Support Consultant to join its Customer Services team supporting specialist enterprise software platforms used within infrastructure and public sector environments.
This is an excellent opportunity for an experienced Application Support or Helpdesk professional who enjoys customer interaction, technical troubleshooting, and working within a collaborative software environment.
The Role
You will act as a key point of contact for customers, providing responsive support and guidance across a range of software-related queries and operational issues.
Working closely with Development, Account Management and Technical teams, you will help ensure customers receive an efficient, professional and dependable service experience.
Key responsibilities include:
- Responding to customer support queries and incidents
- Investigating and prioritising technical issues in line with SLAs
- Providing guidance on software functionality and operational usage
- Escalating and co-ordinating complex issues with internal specialists
- Supporting software QA testing activities before releases
- Maintaining accurate CRM and customer records
- Producing customer-facing support documentation and guidance materials
- Assisting with managed services activities where required
- Developing specialist product knowledge over time
- Supporting continuous improvement across customer service operations
What We’re Looking For
- Previous experience within an Application Support or Helpdesk environment
- Strong customer service and stakeholder communication skills
- Ability to manage multiple priorities and support requests
- Understanding of the software delivery lifecycle
- Experience working within SLA-driven support environments
- Strong troubleshooting and problem-solving capabilities
- Team-focused attitude with a proactive approach
- Experience within a software or SaaS business
- Knowledge of ITIL or ISO27001 environments
- Experience supporting enterprise or web-based applications
- Exposure to managed services operations
Why Apply?
This is a fantastic opportunity to join a forward-thinking software business offering long-term career development, varied responsibilities and exposure to modern web-based applications and customer operations.
You’ll work in a collaborative environment where your contribution is valued and where you can continue developing both your technical and customer-facing skills.
#J-18808-Ljbffr
Application Support - (Functional Support of Bespoke SAAS platforms) - REF 831 in Falkirk employer: Interface Recruitment
Our client offers an exciting opportunity for a Content and Audience Creator in Leeds, where you will have genuine ownership of the content function from day one. With a focus on creativity and innovation, you'll enjoy a dynamic work culture that values your input and allows for visible impact on the company's growth. The role provides ample opportunities for professional development, alongside a competitive benefits package including a discretionary bonus, making it an excellent employer for those passionate about football and content creation.
