IT Assistant – 1st / 2nd Line Support – REF 1249
8am-4 pm Monday to Thursday / 8.30am to 3.15pm Friday
Responsibilities
IT Support
Manufacturing
Qualifications
NA
Skills
Microsoft Support
Contact number
0113 299 0570
Life Assurance: 4x salary Pension: 3% Employer / 5% Employee Bonus Up to 5% payable on company targets
Region
West Yorkshire
IT Assistant / 1st Line Support with some 2nd
Bradford, West Yorkshire
18 Month Fixed Term Contract
Salary: Dependent on experience
We are working with an established international manufacturing business seeking an IT Assistant to provide day‑to‑day support while its IT Manager focuses on implementing a new business system.
You will act as the first point of contact for users, resolving routine IT issues and coordinating with the company’s external Managed Service Provider when escalation or specialist assistance is required.
Key responsibilities:
- Provide first-line hardware, software, access and connectivity support
- Log, track and manage support tickets through to resolution
- Liaise with the external MSP and monitor escalated incidents
- Prepare and deploy laptops, desktops and peripherals
- Support employee onboarding and offboarding
- Maintain accurate IT asset records
- Assist users with Microsoft 365 and core business applications
- Create and update user guides, FAQs and IT documentation
- Support IT projects, audits and improvement initiatives
We are looking for someone with:
- Previous IT support, service desk or technical support experience
- Strong customer-service and communication skills
- Experience managing tickets and prioritising multiple issues
- Good knowledge of Microsoft 365 and Windows-based devices
- A basic understanding of networks and IT security
- An organised, approachable and security‑conscious manner
Experience working alongside an MSP or supporting multi‑site users would be beneficial. Exposure to Intune, Entra ID, SharePoint, OneDrive, Copilot, Navision, Business Central or Dynamics 365 would also be advantageous.
This is an excellent opportunity for a dependable IT support professional to join a friendly business, take ownership of day‑to‑day user support and gain exposure to a significant systems implementation.
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IT Assistant - 1st / 2nd Line Support - REF 1249 in Bradford employer: Interface Recruitment
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