At a Glance
- Tasks: Provide 1st and 2nd line IT support and troubleshoot technical issues.
- Company: Established consumer goods business in Bradford with a hands-on IT team.
- Benefits: Competitive daily rate, immediate start, and practical experience.
- Other info: Opportunity for hands-on work and growth in a supportive environment.
- Why this job: Join a dynamic team and make an immediate impact on IT operations.
- Qualifications: Experience in IT support and confidence in Windows environments required.
The predicted salary is between 40000 - 50000 £ per year.
Location: Bradford – fully on-site
Rate: Up to £225 per day, dependent on experience
Contract: Initial three months
IR35 status: Inside IR35
Start date: Immediate
We are recruiting an experienced 1st / 2nd Line IT Support Engineer for an established consumer goods business based in Bradford. Employing several hundred people, the company requires additional support within its small, hands-on IT team during a busy period. This is a fully on-site contract role, initially for three months, and would suit someone who is practical, approachable and comfortable taking ownership of technical issues through to resolution.
What you’ll be doing:
- Providing 1st and 2nd line IT support to users across the business
- Troubleshooting hardware, software, network and access-related issues
- Resolving problems remotely using the Atera remote monitoring and management platform
- Managing user accounts, permissions and access within Microsoft 365 and Active Directory
- Building, configuring and deploying PCs, laptops and other devices
- Supporting the onboarding of new starters and processing leavers
- Installing and maintaining applications, printers and peripheral equipment
- Carrying out routine maintenance, patching, monitoring and general system checks
- Escalating more complex technical issues where appropriate
- Maintaining accurate support records and keeping users updated on progress
- Helping the wider IT team with general infrastructure and support activities as required
What we’re looking for:
- Previous experience in an IT support, helpdesk, desktop support or service desk role
- Confidence supporting Windows-based environments
- Practical experience of Microsoft 365 and Active Directory
- Good knowledge of PC and laptop builds, configuration and deployment
- Experience using remote support or monitoring tools; knowledge of Atera would be beneficial
- A strong customer-service approach and the ability to communicate clearly with users at all levels
- Someone who takes ownership, works through problems methodically and sees issues through to resolution
- A flexible, hands-on attitude and the ability to work effectively within a small IT team
- Availability to start at short notice
This is an excellent opportunity to join a well-established Bradford business and make an immediate contribution to its day-to-day IT support operation. Please apply with an up-to-date CV and details of your availability.
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