Professional Services in Warrington

This role sits within a well-established computer software company, specialising in the development and supply of works / maintenance and asset management systems to local government and related services sectors. The company has a 40+ year history of ethical business practices and consistent profitability. The company is employee-owned, meaning that every employee has an equal share and certain ownership benefits and responsibilities. The role is applicable only for a committed individual who is looking for a long-term position. The role is hybrid, reporting to any offices including Luton / Sheffield / Warrington.

The Client provides a single-source software product, delivered as a cloud service, with sophisticated customisation facilities covering works management, quality and safety inspections, customer service management, and more. They also offer professional services such as training, business process analysis, data migration, and system configuration. This role is part of a team reporting to the Professional Services Manager, with potential for growth in line with increasing customer demands.

We are looking to add a highly skilled Street Works Consultant to the growing Professional Services team. With experience in the Street Works Industry, you will be the subject matter expert, maintaining detailed knowledge of the software and industry requirements. You will keep abreast of the latest initiatives and advise the company of future changes that may impact our services.

As a Professional Services Consultant, you will undertake activities such as running workshops, reviewing business processes, capturing requirements, configuring our solution, demonstrating configurations, supporting testing, and providing customer training and post-go-live support. Close contact with the sales team for tendering and supporting demonstration processes may be required. The role requires delivering consultancy services both from company offices and on-site at customer offices, necessitating regular travel, sometimes requiring overnight stays. A driving licence is essential and ideally clean.

• Street Works Product Consultancy - Focus on identifying and delivering high-quality services, participating in key meetings with clients, and being a confident communicator.
• Pre-sales and identifying opportunities - Having commercial sense and sensitivity as the services delivered are chargeable.
• Business Analysis - Collaborating with customers to ensure a comprehensive set of requirements aligned to business objectives.
• Job Scheduling and Task Management - Managing own time and prioritising tasks in accordance with management objectives.
• Solution development - Assisting in the development of both the product and services.
• Training and associated materials - Conducting key user training at customer premises using prepared materials.
• Customer Support - Providing third-line functional support on escalations as a subject matter expert.

This role would suit someone seeking a long-term career with a sustainable and friendly business that operates ethically. The ideal candidate will have a deep understanding of Street Works and Technology.

• Strong IT skills and understanding of the software implementation process.
• Great communication skills, able to adjust delivery style to varying audiences.
• Ability to manage multiple tasks simultaneously and identify key priorities.
• Strong time management and organisational skills.
• Excellent interpersonal and presentation skills.
• Proven knowledge of analyst frameworks and business processes.
• Proven ability to integrate with teams and build client relationships.
• Strong analytical skills and creative problem-solving abilities.
• Excellent communication and collaboration skills.