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- Tasks: Provide 1st and 2nd line technical support for hardware and software issues.
- Company: Join a dynamic IT team in Leeds, focused on delivering top-notch tech solutions.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Must have a driver's license for occasional travel to other sites.
- Why this job: Perfect for tech enthusiasts eager to learn and make an impact in IT.
- Qualifications: Knowledge of Windows OS, Active Directory, and strong communication skills required.
The predicted salary is between 18000 - 25000 £ per year.
Job Location: Based in Leeds with occasional travel to other sites - must have driver's license
Reports to: IT Manager
Hours of Work: 7.5 hours between 09:00 – 17:30 Monday to Friday with 1 hour for lunch. Flexibility is required according to workloads.
Salary: Up to £25,000
Responsibilities
- Provision of 1st and 2nd line hardware and software support, including diagnosing and resolving technical issues for users of our core and peripheral systems to a high level of quality and within agreed timescales.
- In conjunction with the IT Manager, continually deliver improvements to the service through the identification of process and infrastructure improvements and incident management and analysis.
Principal Accountabilities
- Support the business by providing 1st and 2nd line technical support.
- Provide support for existing IT hardware and systems software.
- Administration of accounts in Active Directory and Office 365.
- Liaise and work with external and internal technical contacts on incident resolution.
- Support the Root Cause Analysis process for significant issues.
- Proactively investigate trends in incidents.
- Document known errors and fixes.
Scope of the Role
The role is highly dynamic with frequent changes in workloads and priorities. The role will require flexibility with working hours as and when necessary.
Person Specification
- Highly motivated, proactive with a “can do” attitude.
- Having a true passion for IT and willingness to learn and immerse themselves in IT systems and processes.
- Service focused, having the ability to understand the requirements of customers, clients, and internal colleagues.
- Logical and methodical approach to problem solving.
- Excellent communication skills, both written and verbal, and can communicate with both technical and non-technical audiences at all levels.
- Ability to prioritise and respond to queries within realistic timescales.
- Be accountable for quality, accuracy, and security.
Skills & Qualifications
Essential
- Knowledge and understanding of Microsoft Windows desktop operating systems (Windows 7/10).
- Experience of Active Directory (including DNS, DHCP, Group Policy) and email administration (Office 365).
- Experience in supporting desktops, laptops, and printers.
- Broad understanding of Microsoft Office applications (Office 2013/2016).
- Good understanding of networking including remote access.
Desirable
- Professional services sector (Accountancy) experience.
- Experience in using Finance or Practice Management Systems (Sage, Quick Books, Free Agent, Xero, or CCH).
- Knowledge of Microsoft SQL Server.
- Knowledge of Microsoft Server operating systems.
- Knowledge of cloud-based telephony and server infrastructures.
Technical Support Analyst - Leeds City Centre 806 employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst - Leeds City Centre 806
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Office 365. Having hands-on experience or even completing relevant online courses can give you a significant edge during interviews.
✨Tip Number 2
Brush up on your problem-solving skills by practising common technical support scenarios. Being able to demonstrate a logical approach to troubleshooting during your interview will show that you're ready for the dynamic nature of the role.
✨Tip Number 3
Prepare to discuss your previous experiences in customer service or technical support. Highlighting your ability to communicate effectively with both technical and non-technical audiences will be crucial, so think of examples that showcase this skill.
✨Tip Number 4
Since the role requires flexibility, be ready to discuss how you've managed changing workloads in the past. Sharing specific instances where you've successfully adapted to new priorities will demonstrate your proactive attitude and readiness for the challenges ahead.
We think you need these skills to ace Technical Support Analyst - Leeds City Centre 806
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly with Microsoft Windows and Active Directory. Use keywords from the job description to demonstrate that you meet the essential skills and qualifications.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your proactive attitude. Mention specific examples of how you've provided excellent customer service and resolved technical issues in previous roles.
Highlight Communication Skills: Since the role requires excellent communication skills, provide examples in your application of how you've effectively communicated with both technical and non-technical audiences. This could be through past job experiences or projects.
Showcase Problem-Solving Abilities: In your application, include instances where you've successfully diagnosed and resolved technical issues. Emphasise your logical and methodical approach to problem-solving, as this is crucial for the role.
How to prepare for a job interview at Interface Recruitment UK
✨Show Your Technical Skills
Be prepared to discuss your experience with Microsoft Windows operating systems, Active Directory, and Office 365. You might be asked to solve a technical problem on the spot, so brush up on your troubleshooting skills.
✨Demonstrate Your Problem-Solving Approach
Since the role requires a logical and methodical approach to problem-solving, be ready to share examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly
Excellent communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you may need to communicate with non-technical users. This will show your ability to bridge the gap between technical and non-technical audiences.
✨Exhibit a Service-Focused Attitude
The company values a service-focused mindset. Be prepared to discuss how you prioritise customer needs and provide excellent support. Share any experiences where you went above and beyond to help a user or improve a process.