Technical Solutions Delivery Specialist REF 1126

Technical Solutions Delivery Specialist REF 1126

Published: August 12, 2024

Location: New Build Infrastructure - Project Delivery

Contact number:

25 days holiday rising to 28 days plus bank hols

Additional Benefits:

Pension 6% and Flexi working

Region: West Yorkshire

Role Title: Technical Solutions Delivery Specialist

Department: Information Systems (IS)

Responsible to: Head of Information Systems

Purpose: You will be an integral part of the IS Department reporting directly to the Head of Information Systems with a dotted line into the IT Project Management team; ensuring the IT technical programme delivers as per the 5 year plan and within budget.

Responsibilities:

• Assist the Head of Information Systems by providing technical direction for the successful delivery and integration of major technical projects from definition through to implementation into the production environment.
• Review business context for solutions to org challenges as well as defining the requirements and deliverables for the solution, recommending options which may include building RFI’s, RFP’s or pilots, selecting the optimal option and working with the IT Project Manager to understand and identify key milestones and assist in creation and maintenance of a project plan.
• Assist in the direction, identification and recommendation of appropriate technology solutions, upgrades, replacements or decommission options.
• Assure solutions are not only fit for purpose but also align with the org's IT Strategy and standard guideline of technology solutions.
• Maintain a holistic view and knowledge of all org systems to ensure synergy between integrations and identification of potential conflicts or negative impacts between systems.
• Provide technical leadership to the Head of Information Systems and IT Project Management throughout the project lifecycle.
• Management of day to day project delivery and business relationships, from Information Systems technical support members to the internal and external project team members.
• Provide technical expertise to ensure successful project delivery through delegation of tasks to internal and external project support, communication and cross-departmental coordination.
• Support the IT Project Manager in managing the project budget, including project profitability and revenue forecasting in line with the org's project governance and methodology.
• Establish partnerships, striving to become a trusted advisor to the Information Systems department and Strategic and Operational leadership.
• Must be able to command a group audience and lead technical discussions including requirement gathering, solution delivery strategy, professional services methodology and best practice.
• Own the technical delivery lifecycle and is responsible for managing technical risks throughout the project.
• Anticipate needs and position training, support and other solutions that may be needed for the successful handover of technical solutions to the Information Systems support function.
• Engage with end users, internal technical support and third-party support to effectively transition technology solutions into a go-live environment.
• Draft high level and low level design documentation to help lower costs, achieve high reliability, create a maintainable and supportable solution and streamline communications between internal IT and third-party support.

Experience and skills required:

• Proven experience of delivering technical projects with multiple workstreams with budgets ranging up to £500k.
• Ability to think strategically and turn business objectives into technical solutions.
• Ability to articulate complex technical solutions to both technical and non-technical stakeholders.
• Ability to identify and evaluate constraints, assumptions, risks and dependencies to mitigate against unsuccessful project delivery.
• Ownership of the project objectives, acting as voice of the customer and a tenacity required to achieve success.
• Ability to adapt quickly and become an expert in org systems through learning and practice.
• Internal and external stakeholder management, providing progress reports on a timely basis and proven experience in collaborating with cross-functional teams.
• Strong written and verbal communication skills in English.
• Experience of working with all levels of project stakeholders up to and including board level.
• Experience working with Commercial-Off-the-Shelf and bespoke solutions.
• Experience in both greenfield and legacy environments.
• Experience in the design and delivery of Microsoft technologies.
• Experience with Cloud-native services and applications (Preferably Microsoft Azure / Entra ID).
• Collaborative and consultative work style in line with company value ‘ONE TEAM’ .
• Delivering successful projects in line with the company value ‘DO THE RIGHT THING’ .
• Knowledge or appreciation of some of the listed technologies:
• APIs, ESB’s and Microservices.
• Internet of Things.
• Microsoft Technologies.
• Networks.
• Physical Access Control.
• Storage (SAN / NAS).
• Wireless Network Technologies (Li-Fi, Wi-Fi and 5G).
• Virtualisation (preferably VMware).

Abilities:

• Ability to deliver complex technical solutions; prepare written findings, recommendations and follow up evaluations; and analyse patterns and trends.
• Ability to ensure standards and parameters for any systems on the org network are correct and as close to flawless as reasonably can be expected.
• Ability to act decisively in critical situations.
• Ability to make decisions with confidence and show initiative.
• Ability to work effectively under pressure and meet tight deadlines.
• Ability to provide in-depth analysis of complex problems, managing risk and providing timely and accurate decisions to solve problems.
• Ability to balance the interests of the various stakeholders.
• Ability to handle high levels of pressure and exhibit critical decision-making.
• Ability to act decisively in critical situations or to circumvent potential problems.

Qualifications:

• Bachelor's degree in Information Technology or Computer Science.
• Relevant accreditations such as ITIL, PRINCE2, PMP or industry-specific certifications.

Work Experience:

A minimum of 7 years work experience of working in a growing and challenging environment.

Personal Skills and Attributes:

• Accountability: Takes clear ownership and accountability for assigned projects and tasks and is focussed on consistently delivering a high-class service to stakeholders.
• Commercial Acumen: Commercial awareness with an operational and strategic mindset.
• Communication: Proactive worker, able to operate at both strategic and operational levels, who is commercially astute with exceptional communication skills at all levels.
• Ethics & Integrity: Operates with unquestionable integrity and fosters an ethical, values driven culture.
• Organisational skills: Attention to detail with a pragmatic and enthusiastic attitude to work.
• Results driven: Pro-active and energetic, with excellent attention to detail.
• Calmness under pressure: Pro-actively manage multiple projects, tasks and priorities.
• Stakeholder management: Strong customer focus behaviours, results driven, dynamic, adaptable, and a proactive can do attitude.
• Team worker: Listen to others and take their ideas on board.

Life, Work and Benefits:

• Competitive salary (up to £60,000).
• Defined benefit pension (contribution up to 6%).
• 25 days annual leave, increasing to 28 days after 5 years’ service.

This job description is intended to reflect the post holder’s duties that would normally be expected to be undertaken. Owing to the nature of the post, the above duties are not exhaustive, and the Company may require you from time to time to undertake additional duties within your capabilities.