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- Tasks: Provide technical support and manage service operations for clients in the public sector.
- Company: Join a market-leading independent software vendor with over 35 years of experience.
- Benefits: Enjoy bonuses, salary reviews, pension, health benefits, and profit-sharing as part of an employee trust.
- Why this job: Be part of a customer-focused culture that values skills development and offers the latest tech.
- Qualifications: A-Level or equivalent; 3+ years of relevant experience in technical analysis and design.
- Other info: Opportunity to work across multiple sites and engage in quality assurance testing.
The predicted salary is between 36000 - 60000 £ per year.
Benefits of working for this client:
- Security – company established over 35 years ago and fiercely independent.
- Ownership – the company is an employee trust meaning you share in the profits.
- Skills Development – the company regularly promotes from within and allows employees to work in differing areas of the business.
- Attitude – the company has an ethos of true customer service – they don’t lose customers and get invited to tender for every piece of business in their sector.
- Benefits – include bonus, regular salary reviews, pension, DIS, Health etc.
- Latest Tech – Software company who are constantly updating their own software and systems.
- Multi-site locations – Ability to move around in the business.
My client is a market leading independent software vendor with years of trading history who service very specific parts of the public sector. Their software is modular with clients choosing to use the software as either an end-to-end solution or as standalone applications. The software is broad and complex and customers require high levels of service and general software support. The support function is split into core areas including Software Support, Technical Support, and Managed Service Support. The software and technical support teams are focused on supporting the main software as it sits in their clients' own self-managed infrastructure and the Managed Service team focuses on managing the fully outsourced infrastructure setup forming part of the clients' own organization.
Due to substantial new client wins, they are looking to appoint a Technical Operations Consultant who will be responsible for:
- Provision of a response service for technical queries related to the Managed Service and its operation.
- Responsibility for the completion of Managed Service scheduled tasks defined within the Service Level Agreements.
- Deal directly with detailed technical support issues raised by customers and provide 2nd line technical support to the Customer Support Team.
- Responsibility for assessing Customer problems and accurately prioritising any follow-up actions including, where appropriate, co-ordination with the functional / technical experts.
- Advice and guidance to customers in relation to any technical difficulties which may be experienced in the operation of the products, including recovery from operational failure situations.
- Provision of assistance with the Quality Assurance testing of software, before release for delivery to customers.
- Ensure that all contact with a customer is recorded in the corporate CRM.
- As and when required, to attend customer sites and provide Technical Implementation Services.
- Provide services, outside of core working hours, to ensure the continued operation of the Managed Services. Over the course of a typical year, we would expect the average to be no more than 10 hours per month.
Key Skills and Experience Required:
- Strong Technical Analysis and Design Skills
- Relational database experience - Oracle and MSSQL but Postgres would also be desirable
- Basic scripting languages: such as DOS Batch files, PowerShell, and SQL
- Operating systems: Windows Server 2003/2008 and Windows 7/8
- Exposure to Spatial Data and Mapping solutions
Education Requirements:
- A-Level or Equivalent Degree Desirable
Experience Requirements:
- 3+ years relevant experience
Industry: Financial Service
Job Location: Leeds
Qualifications: MCP
Desired Responsibilities: See Above
Skills: See Above
Work Hours: Full time
Technical Operations Consultant - Managed Service / Software Company - LUTON - SOUTH employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Operations Consultant - Managed Service / Software Company - LUTON - SOUTH
✨Tip Number 1
Familiarise yourself with the specific software and systems used by the company. Since they are constantly updating their technology, having a solid understanding of their current offerings will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the technical skills that are most valued in the role.
✨Tip Number 3
Prepare to discuss your experience with relational databases and scripting languages in detail. Be ready to provide examples of how you've used these skills in past roles, as this will demonstrate your technical proficiency.
✨Tip Number 4
Showcase your problem-solving abilities by preparing scenarios where you've successfully resolved technical issues. This will highlight your capability to handle the responsibilities outlined in the job description.
We think you need these skills to ace Technical Operations Consultant - Managed Service / Software Company - LUTON - SOUTH
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Technical Operations Consultant role. Emphasise your technical analysis, database experience, and any scripting languages you know.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle technical queries. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Relevant Experience: In your application, focus on your 3+ years of relevant experience in the financial services industry. Detail your familiarity with Windows Server, relational databases, and any exposure to spatial data solutions.
Showcase Your Problem-Solving Skills: Provide examples in your application of how you've assessed customer problems and prioritised follow-up actions. This will demonstrate your ability to handle the responsibilities outlined in the job description.
How to prepare for a job interview at Interface Recruitment UK
✨Understand the Company Culture
Before your interview, take some time to research the company's ethos of customer service and employee ownership. This will help you align your answers with their values and demonstrate that you're a good fit for their team.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with relational databases like Oracle and MSSQL, as well as any scripting languages you know. Highlight specific projects where you've successfully applied these skills, especially in a managed service context.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, particularly in technical support scenarios. Think of examples where you've dealt with complex issues and how you prioritised tasks to resolve them efficiently.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about their latest software updates or how they handle quality assurance testing, which will demonstrate your enthusiasm for the position.
