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- Tasks: Provide top-notch support for systems and infrastructure while driving innovative developments.
- Company: Join a dynamic organisation in West Yorkshire focused on IT excellence.
- Benefits: Enjoy 25 days holiday, pension contributions, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing systems and supporting users in a collaborative environment.
- Qualifications: IT degree or Level 3 qualification with relevant Microsoft certifications required.
- Other info: Flexible working hours and on-call support may be needed; great for tech enthusiasts!
The predicted salary is between 36000 - 60000 £ per year.
Ideally IT degree/Level 3 IT / Microsoft qualified / ITILSkills:Systems support (2nd line)Contact number: 0113 2990570Holiday: 25 DAYS HOLIDAY + Bank Holidays – rising to 28 daysAdditional Benefits:Pension 6%Region: West YorkshireDescription Job Purpose:Providing a high level of service support and maintenance of the organisations systems and infrastructure, with the responsibility of identifying and implementing new developments, which are aligned with the organisation\’s strategy.Principal Duties and Responsibilities:Proven 3+ years\’ commercial support experience (2nd line).2+ years\’ experience supporting Microsoft Exchange – 2016 on-prem and exchange online.2+ years\’ experience supporting a Microsoft Windows Server environment – 2012r2 (and onwards).2+ years\’ experience supporting Windows Active Directory and the associated services (Inc. DHCP, DNS, Group Policy, WDS, WSUS).2+ years\’ experience supporting Microsoft Windows Desktop Operating Systems and associated applications (i.e. MS Office).Experience in supporting and administrating a VMWare vSphere virtual environment.2+ years\’ experience supporting and maintaining network infrastructure services, including IP Routing and VLAN configurations.Proven background working as a 2nd Line Support Analyst in an ITIL service desk environment, effective in triage, and resolution and proficient in ticket handling process. Excellent technical knowledge and experience of supporting Windows Operating Systems and Microsoft Office Software. Good working knowledge of Microsoft Windows Server and Active Directory Network Services (Inc., but not limited to TCP/IP, DNS, Group Policy, and DHCP). Good working knowledge of Microsoft Exchange. Experience with MDM, MFA, Email/Web filtering, and Anti-Virus solutions. Experience supporting Windows 10 and 11 clients, installation, configuration, and maintenance. Experience deploying applications using deployment tools, such as but not limited to PDQ Deploy and SCCM.Occupational Skills:Sound awareness of cyber risk and the importance of security hardening to safeguard business systems.Customer-focused, with experience in providing advice and guidance to customers over the telephone, e-mail, and Internet with a proven track record of service delivery.Comfortable discussing complex technical scenarios and solutions with varying customer skill levels.Excellent interpersonal communication skills.Excellent analytical and problem-solving skills.Organised and able to manage conflicting work priorities.Good time management.Qualifications: A degree in Computer Science or a related field or apprenticeship qualification level 3/4 and Industry recognised qualifications such as Microsoft Certified (MCP, MCSA, MCSE), Comp Tia, ITIL foundation, or CCNA.Desirable Qualifications:ITIL Foundation CertificationPersonal Qualities:Organised and methodical, with the ability to work to targets and goals unsupervised.Enthusiastic, self-motivated team player with the ability to work within a demanding environment and be able to demonstrate a logical approach to problem-solving.Patience and ability to remain calm under pressure, whilst showing initiative at all times and an ability to apply a lateral thought process to problem resolution.A good team-playing mentality.Other Requirements:Flexible approach, able to cover on-call if agreed and willing to work out-of-normal working hours as necessary, and when requested by the Information Systems Manager, or the Head of Information Systems.Professional appearance.Car – to cover onsite support out-of-hours.2+ years\’ of experience with administrating Microsoft SQL Server.2+ years\’ experience supporting Microsoft Office SharePoint Services.1+ years\’ experience supporting and maintaining secure firewall configurations.Experience in the maintenance and repair of current IT equipment and systems.Experience working with an ITIL framework.Experience in delivering IT projects from inception to transition into production support.Administration of networked storage appliances eg SAN/NAS.Experience working with backup and replication technologies such as Veeam.SQL Server (Administration activities including installation, performance tuning, security, analysis and reporting, backup and recovery).A sound working knowledge of IP Routing and VLAN configurations.Strong understanding of secure firewall configurations, including, but not limited to 2-factor SSL VPNs and granular access policies.Good working knowledge of VMware, including monitoring, provisioning, housekeeping, and troubleshooting activities to maintain a stable environment.1+ years\’ experience supporting Linux systems.1+ years\’ of experience writing Powershell commands.Do you have proof of your right to work in the UK? *YesI agree to receive emails from time to time regarding job vacancies and or to update my contact details/data with InterfaceRead our Privacy Policy
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Systems Analyst REF 861 employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Analyst REF 861
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local meetups, tech events, or even online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews can be a game changer. Grab a mate or use online resources to simulate the real deal. Focus on articulating your experience with systems support and how you’ve tackled challenges in past roles.
✨Tip Number 3
Tailor your approach! When you find a job that excites you, research the company and align your skills with their needs. Show them how your experience with Microsoft Exchange or Windows Server makes you the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that Systems Analyst role!
We think you need these skills to ace Systems Analyst REF 861
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Systems Analyst role. Highlight your relevant experience, especially in 2nd line support and Microsoft technologies. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention any specific projects or achievements that relate to the job description.
Show Off Your Technical Skills: We love seeing technical skills in action! Be sure to list your experience with Microsoft Exchange, Windows Server, and any other relevant technologies. If you've got certifications, flaunt them – they can really set you apart from the crowd!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Interface Recruitment UK
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Exchange, Windows Server, and Active Directory. Be ready to discuss your hands-on experience with these systems, as well as any troubleshooting scenarios you've faced.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples that highlight your ability to communicate complex technical issues clearly. Think about times when you’ve successfully resolved customer queries or provided guidance over the phone or via email.
✨Demonstrate Your Problem-Solving Approach
Be prepared to walk through your problem-solving process during the interview. Use the STAR method (Situation, Task, Action, Result) to explain how you tackled specific challenges in your previous roles, particularly in an ITIL service desk environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
