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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support for hardware, software, and business systems.
- Company: Join a leading market business in Leeds city centre with a strong reputation.
- Benefits: Earn up to £22,000 plus on-call pay, overtime, and extra days off.
- Why this job: Dynamic role with opportunities to learn and grow in a supportive team environment.
- Qualifications: Passion for IT, knowledge of Microsoft systems, and excellent communication skills required.
- Other info: Flexibility in hours and participation in the call-out rota is essential.
The predicted salary is between 17600 - 26400 £ per year.
Here we have a new role working for a well established market leading Leeds city centre business. They offer a salary of up to £22,000 plus on call and overtime payments that are financially rewarding including extra days off in lieu.
Company profile and benefits
- Salary: up to £22,000
- Location: LEEDS
- Reports To: IT Services Team Leader
- Hours of Work: 35 hours per week (07.00 - 19.00 with 1 hour for lunch). Flexibility is required according to workloads and requires on call support after probationary period.
JOB PURPOSE
The IT Technician will be responsible for providing 1st and 2nd line support for desktop hardware, software and business systems.
DIMENSIONS
Working within a team of 2 people reporting into the IT Service Team Leader. Development of the IT role and knowledge within the business.
SKILLS AND RESPONSIBILITY
- Support the business by providing 1st and 2nd line technical support.
- Administration of accounts in Active Directory and Microsoft Exchange.
- Liaise and work with external and internal technical contacts on incident resolution.
- Support the Root Cause Analysis process for significant issues.
- Proactively investigate trends in incidents.
- Document known errors/fixes and process with SOPs.
- Completion of monthly access management audits.
- Monitoring and completing audits.
SCOPE OF THE ROLE
The role is highly dynamic with frequent changes in workloads and priorities. This role requires an appreciation of the business’ values and its aim to be the market leader in volume litigation. Keeping the IT function running smoothly and providing excellent customer service are key to this objective. The role will require flexibility with working hours and will require being part of the call out rota.
PERSON SPECIFICATION
- Highly motivated, proactive with a “can do” attitude.
- Having a true passion for IT and willingness to learn and immerse themselves in IT systems and processes.
- Customer service focused, having the ability to understand the requirements of customers, clients and internal colleagues.
- Logical and methodical approach to problem solving.
- Excellent communication skills, both written and verbal, and have the ability to communicate with both technical and non-technical audiences at all levels.
- Ability to prioritise and respond to queries within realistic timescales.
- Be accountable for quality, accuracy and security.
TECHNICAL SKILLS/QUALIFICATIONS
Essential
- Knowledge and understanding of Microsoft Windows desktop operating systems.
- Experience of Active Directory and email administration (Exchange Admin Center).
- Experience in supporting desktops, laptops and printers.
- Broad understanding of Microsoft Office applications.
- Basic understanding of networking and TCP/IP.
- RDS management and experience with virtual platforms.
Desirable
- ITIL v3 Foundation Certification.
- Working towards or holding of a Microsoft certification for Windows Desktop Operating System (MCSA Windows 7).
- Knowledge of Microsoft SQL Server.
- Knowledge of Microsoft Server operating systems.
- Switch Patching and experience with Firewall.
IT Technical Support Technician - Leeds City Centre 775 employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technical Support Technician - Leeds City Centre 775
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Microsoft Exchange. Having hands-on experience or even just a solid understanding of these systems can set you apart during the interview.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully resolved technical issues for users in the past. This role emphasises excellent customer service, so showcasing your ability to communicate effectively with both technical and non-technical audiences is crucial.
✨Tip Number 3
Research the company’s values and mission, especially their focus on being a market leader in volume litigation. Tailoring your responses to align with their goals during the interview can show that you're not just looking for any job, but that you're genuinely interested in contributing to their success.
✨Tip Number 4
Be prepared to discuss your problem-solving approach. Since the role requires a logical and methodical mindset, think of scenarios where you've tackled technical challenges and be ready to explain your thought process and the outcomes.
We think you need these skills to ace IT Technical Support Technician - Leeds City Centre 775
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your technical support experience, particularly with Microsoft Windows, Active Directory, and customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your proactive attitude. Mention specific examples of how you've provided excellent customer service and resolved technical issues in the past.
Highlight Relevant Skills: In your application, emphasise your knowledge of desktop operating systems, experience with Microsoft Office, and any certifications you hold. This will demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Interface Recruitment UK
✨Show Your Passion for IT
Make sure to express your genuine enthusiasm for technology during the interview. Share examples of how you've engaged with IT systems and processes in your previous roles or personal projects, as this will demonstrate your proactive attitude and willingness to learn.
✨Prepare for Technical Questions
Expect questions related to Microsoft Windows operating systems, Active Directory, and email administration. Brush up on your knowledge of these areas and be ready to discuss your experience with desktop support, networking basics, and any relevant certifications you may have.
✨Demonstrate Excellent Communication Skills
Since the role involves liaising with both technical and non-technical audiences, practice explaining complex IT concepts in simple terms. This will showcase your ability to communicate effectively and ensure that you can provide excellent customer service.
✨Highlight Problem-Solving Abilities
Be prepared to discuss specific instances where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on your logical and methodical approach to problem-solving.
