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- Tasks: Provide IT support for UK and Europe, assisting with servers and user issues.
- Company: Join a dynamic company focused on delivering top-notch IT services globally.
- Benefits: Enjoy a competitive salary, free parking, and opportunities for professional growth.
- Why this job: Be part of a supportive team in a fast-paced environment that values innovation and customer focus.
- Qualifications: Experience in IT support, networking, and server administration preferred; degree not essential.
- Other info: Flexible working environment with opportunities to work on exciting projects.
The predicted salary is between 21600 - 37800 £ per year.
Salary: £27,000 plus benefits
Free parking
Location: Leeds, LS4 2EW
Education: Degree preferred but not essential
Overall Requirement: To provide an IT technical support role from the Leeds office for the UK and Europe region and to assist members of the global IT team in the delivery of IT services across the business.
Essential Skills:
- Excellent knowledge of networking and PC support
- Server Administration (Windows 2003/2008/2012 server & Active Directory)
- MS Windows 7/10
- MS Office 2010/2013
- Microsoft Exchange 2013 & Outlook 2010/2013
Principal Duties, Responsibilities & Accountabilities:
- Day to day support of the UK and Europe offices IT and Telecoms environment
- Support of ALL IT servers and systems to ensure working effectively across the global business
- Support staff working remotely on client sites
- Provide all levels of IT help-desk support
- Set up new users, password resets, and install IT equipment at new office locations
- Support and monitor the existing infrastructure and perform preventative maintenance work
- Plan, manage, and implement various projects and upgrades
- Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures
- Call logging & management of the IT Service Request Database
- Participate in the Change Management processes
- Monitor daily backups, manage asset database and control software register
- Liaise with the Business and build positive working relationships
- Duties will vary and be revised due to the nature of the IT Support environment
Core Technical Experience:
- All round IT support specialist with at least three years’ experience of hands-on, remote and telephone support
- Experience of Server administration to include Windows Server 2008/12, Remote Desktop Services and Active Directory
- Hands-on experience of LAN, WAN and VPN troubleshooting
- Experience of support of core IT applications such as email, anti-virus, systems management, user provision and patch management
- Previous experience of working in an IT project environment
- Proven track record of supporting multiple users across multiple locations
- Administering Microsoft Exchange & Outlook 2010/2013
- Supporting and troubleshooting Symantec and Anti-virus
- Awareness of Lotus Notes v. 7/8 and Domino Admin v. 7/8 experience an advantage
- Ability to support a wide range of desktop applications
- Developing image/software through Altiris
- Basic understanding of managing hardware and software assets
Core Behavioural Skills:
- Confident individual with good interpersonal skills
- Team-player
- Analytically minded
- Comfortable with working in a fast-moving, dynamic environment
- Strongly customer-focused
- Good organisational skills
- Ability to report on progress, timescales, outstanding and completed activities
Company Values Statement: We endeavour to create a work environment that reflects the culture of the company, and we encourage every member of our staff to embrace our commitment to be: Professional, Quality Driven, Goal Orientated, Customer Focused, Continuously Improving, Flexible, Open & Integrate.
IT Technical support specialist 763 employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technical support specialist 763
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server and Active Directory. Having hands-on experience or even personal projects that showcase your skills with these systems can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the specifics of the IT support role, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your previous experiences in IT support, especially any instances where you successfully resolved complex issues. Be ready to explain your thought process and how you prioritised tasks in a fast-paced environment.
✨Tip Number 4
Showcase your customer service skills during the interview. Since the role requires strong interpersonal skills, think of examples where you've effectively communicated technical information to non-technical users, demonstrating your ability to bridge the gap.
We think you need these skills to ace IT Technical support specialist 763
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with networking, server administration, and the specific software mentioned in the job description. Use keywords from the job listing to ensure your application stands out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your technical skills and experience in IT support. Mention specific projects or roles where you demonstrated your ability to manage IT services effectively, especially in a fast-paced environment.
Showcase Soft Skills: In your application, emphasise your interpersonal skills and customer-focused approach. Provide examples of how you've successfully communicated with users at all levels and resolved issues in a clear, non-technical manner.
Highlight Relevant Certifications: If you have any certifications related to IT support, networking, or Microsoft products, be sure to include them in your application. This can help demonstrate your commitment to professional development and your expertise in the field.
How to prepare for a job interview at Interface Recruitment UK
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of networking, server administration, and the specific software mentioned in the job description. Be ready to discuss your hands-on experience with Windows Server, Active Directory, and Microsoft Exchange.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about times when you had to troubleshoot remotely or manage multiple user requests simultaneously. This will demonstrate your analytical mindset and ability to work under pressure.
✨Communicate Clearly
Since you'll be dealing with users who may not be tech-savvy, practice explaining complex concepts in simple terms. During the interview, focus on showcasing your interpersonal skills and your ability to build positive relationships with colleagues.
✨Demonstrate Your Team Spirit
Highlight your experience working in a team environment, especially in a globally distributed setting. Share examples of how you've collaborated with others to achieve common goals, as this role requires a strong team player.
