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For Companies At a Glance
- Tasks: Provide hands-on IT support, troubleshoot applications, and manage server administration.
- Company: Join a global enterprise organisation known for its innovative tech solutions.
- Benefits: Enjoy flexible working options, corporate perks, and comprehensive training.
- Why this job: Be part of a dynamic team that values collaboration and personal growth.
- Qualifications: Three years of IT support experience and familiarity with Microsoft products required.
- Other info: Full training provided for asset management and ITIL systems.
The predicted salary is between 36000 - 60000 £ per year.
Core Technical Experience:
- All round IT support specialist with at least three years’ experience of hands-on, remote and telephone support
- Experience of Server administration to include Windows Server 16, Remote Desktop Services and Active Directory in a corporate environment
- Hands-on experience of LAN, WAN and VPN, troubleshooting and support on several implementations
- Experience of support of core IT applications such as email, anti-virus, systems management, user provision and patch management
- Proven track record of working in a support environment supporting multiple users across multiple locations
Additional Responsibilities:
- Administering Microsoft Exchange 365 & Outlook
- Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint etc.)
- Supporting and troubleshooting Anti-virus (MS Defender) Veritas BackupExec, etc.
- Ability to support a wide range of desktop applications (e.g., MS Office 365, Project, Visio, etc.)
- Developing image/software through Intune/SCCM
- Experience of ITIL based call management system, e.g., FreshService
- Basic understanding of managing hardware and software assets and control software register – full training will be given
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IT Technical Support - Global, Enterprise sized Organisation - REF 1013 employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technical Support - Global, Enterprise sized Organisation - REF 1013
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server 16 and Microsoft Exchange 365. Having hands-on experience or even personal projects that showcase your skills with these tools can set you apart during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for remote support scenarios. Be prepared to discuss real-life examples where you've successfully resolved technical issues for users across different locations, as this is a key aspect of the role.
✨Tip Number 3
Understand the ITIL framework and how it applies to call management systems. Even if you haven't used FreshService specifically, being able to demonstrate your knowledge of ITIL principles will show that you're ready to adapt to their processes.
✨Tip Number 4
Prepare to discuss your experience with software deployment tools like Intune or SCCM. If you have any relevant certifications or training, make sure to highlight them, as they can give you an edge over other candidates.
We think you need these skills to ace IT Technical Support - Global, Enterprise sized Organisation - REF 1013
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, particularly focusing on your hands-on experience with Windows Server, Active Directory, and remote support. Use specific examples to demonstrate your skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with Microsoft Exchange 365, Office 365 products, and any relevant ITIL knowledge. Show how your background aligns with the job requirements.
Highlight Technical Skills: Clearly list your technical skills related to the job description, such as troubleshooting LAN/WAN/VPN issues, supporting core IT applications, and experience with Intune/SCCM. This will help you stand out as a qualified candidate.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Interface Recruitment UK
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with Windows Server 16, Active Directory, and remote support. Highlight specific examples of how you've successfully resolved technical issues in previous roles.
✨Demonstrate Problem-Solving Abilities
Employ the STAR method (Situation, Task, Action, Result) to describe past challenges you've faced in IT support. This will help illustrate your troubleshooting skills and ability to work under pressure.
✨Familiarise Yourself with Core Applications
Make sure you understand the core IT applications mentioned in the job description, such as Microsoft Exchange 365, Office 365 products, and anti-virus solutions. Being able to discuss these confidently will show your preparedness.
✨Understand ITIL Practices
Since the role involves an ITIL-based call management system, brush up on ITIL principles and how they apply to IT support. This knowledge can set you apart from other candidates who may not be familiar with these practices.
