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For Companies At a Glance
- Tasks: Provide hands-on IT support and troubleshoot various applications and systems.
- Company: Join a global enterprise organisation known for its innovative tech solutions.
- Benefits: Enjoy flexible working options, corporate perks, and comprehensive training.
- Why this job: Be part of a dynamic team that values collaboration and personal growth.
- Qualifications: Three years of IT support experience and familiarity with Microsoft products required.
- Other info: Full training provided for asset management and ITIL systems.
The predicted salary is between 36000 - 60000 £ per year.
Core Technical Experience:
- All round IT support specialist with at least three years’ experience of hands-on, remote and telephone support
- Experience of Server administration to include Windows Server 16, Remote Desktop Services and Active Directory in a corporate environment
- Hands-on experience of LAN, WAN and VPN, troubleshooting and support on several implementations
- Experience of support of core IT applications such as email, anti-virus, systems management, user provision and patch management
- Proven track record of working in a support environment supporting multiple users across multiple locations
Additional Responsibilities:
- Administering Microsoft Exchange 365 & Outlook
- Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint etc.)
- Supporting and troubleshooting Anti-virus (MS Defender) Veritas BackupExec, etc.
- Ability to support a wide range of desktop applications (e.g., MS Office 365, Project, Visio, etc.)
- Developing image/software through Intune/SCCM
- Experience of ITIL based call management system, e.g., FreshService
- Basic understanding of managing hardware and software assets and control software register – full training will be given
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IT Technical Support - Global, Enterprise sized Organisation - REF 1013 employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technical Support - Global, Enterprise sized Organisation - REF 1013
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server 16 and Microsoft Exchange 365. Having hands-on experience or even personal projects that showcase your skills with these tools can set you apart during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for remote support scenarios. Be prepared to discuss real-life examples where you've successfully resolved technical issues for users across different locations, as this will demonstrate your capability in a global enterprise environment.
✨Tip Number 3
Understand the ITIL framework and how it applies to call management systems. Even if you haven't worked directly with ITIL before, showing that you have researched it and understand its principles can impress your interviewers.
✨Tip Number 4
Prepare to discuss your experience with core IT applications like MS Teams and SharePoint. Think of specific instances where you've supported these applications, as being able to articulate your knowledge will highlight your readiness for the role.
We think you need these skills to ace IT Technical Support - Global, Enterprise sized Organisation - REF 1013
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, particularly focusing on your hands-on experience with Windows Server, Active Directory, and remote support. Use specific examples to demonstrate your skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with Microsoft Exchange 365, Office 365 products, and any relevant ITIL knowledge. Show how your background aligns with the job requirements.
Highlight Technical Skills: Clearly list your technical skills related to the job description, such as troubleshooting LAN/WAN/VPN issues, supporting core IT applications, and experience with Intune/SCCM. This will help your application stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Interface Recruitment UK
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with server administration, particularly Windows Server 16 and Active Directory. Highlight specific examples of how you've successfully resolved technical issues in a corporate environment.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your troubleshooting skills. Prepare to explain your approach to resolving issues with LAN, WAN, and VPN, as well as core IT applications like email and anti-virus software.
✨Familiarise Yourself with Office 365 Products
Since the role involves supporting Office 365 products, brush up on your knowledge of MS Teams, One Drive, and SharePoint. Be ready to discuss any previous experiences you have had with these tools and how you supported users effectively.
✨Understand ITIL Practices
As the position may involve using an ITIL-based call management system, it’s beneficial to have a basic understanding of ITIL principles. Be prepared to discuss how you’ve used similar systems in the past or how you would approach learning new systems quickly.
