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- Tasks: Assist with networking, servers, and hardware/software support while resolving user queries.
- Company: Join a dynamic team in Leeds focused on innovative IT solutions.
- Benefits: Flexible working hours and opportunities for professional growth.
- Why this job: Gain hands-on experience in IT support and work with cutting-edge technologies.
- Qualifications: Strong knowledge of Microsoft Server, Office 365, and problem-solving skills required.
- Other info: Be prepared for occasional out-of-hours work to meet business needs.
The predicted salary is between 30000 - 42000 £ per year.
To assist the IT Manager with all aspects of networking, servers and other hardware & software, resolving problems and queries effectively and liaising with external partners.
Ability to liaise with users at all levels of the business and understand their requirements.
Be flexible around working hours as “out of hours” may be required at short notice.
Post reports to the IT Manager.
Responsibilities
- Support users & provide timely assistance, prioritising queries as required.
- Liaise with IT partners, software suppliers and other contractors to provide support to internal users, maintain and/or improve current systems, and ensure timely completion of projects.
- Be aware of network issues, monitoring where necessary in order to ensure that the company network is running efficiently on a day to day basis.
- Understand and support software being used in all areas of the business:
- Develop knowledge of the different software requirements, install software, liaise with suppliers where necessary and provide support to users.
- Keep up to date with new technologies in order to be able to support users, resolve difficulties in a timely manner and ensure systems are functioning efficiently.
- Conduct simple repairs and maintenance to hardware in order to prolong its life.
Qualifications
Strong working knowledge of Microsoft Server software. Experience of Office 365. Knowledge of Active Directory. Knowledge of Control & Monitoring Software. Some experience of working with Network Cabling & Switches. Quick & effective problem-solving skills. Communication skills at all levels of business.
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IT Support Technician - Leeds REF 1065 employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician - Leeds REF 1065
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Server software and Office 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you successfully resolved IT issues. This will help you illustrate your quick thinking and effectiveness in a real-world context.
✨Tip Number 3
Network with professionals in the IT field, especially those who work in similar roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since the role may require out-of-hours support, demonstrating your willingness to adapt will show that you're committed to meeting the needs of the business.
We think you need these skills to ace IT Support Technician - Leeds REF 1065
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Server software, Office 365, and Active Directory. Include specific examples of how you've resolved IT issues in the past, as this will demonstrate your problem-solving skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the IT Support Technician role. Mention your ability to liaise with users at all levels and provide examples of how you've successfully communicated technical information to non-technical staff.
Showcase Relevant Experience: If you have experience with network cabling and switches, be sure to include this in your application. Highlight any projects where you improved systems or provided support to users, as this aligns with the job responsibilities.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for an IT Support Technician.
How to prepare for a job interview at Interface Recruitment UK
✨Showcase Your Technical Skills
Make sure to highlight your strong working knowledge of Microsoft Server software, Office 365, and Active Directory during the interview. Be prepared to discuss specific examples of how you've used these technologies in past roles.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've effectively resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your quick and effective problem-solving skills.
✨Communicate Clearly
Since the role involves liaising with users at all levels, practice explaining technical concepts in simple terms. This will demonstrate your communication skills and ability to understand user requirements.
✨Be Flexible and Adaptable
Express your willingness to work out of hours if needed. Companies appreciate candidates who are flexible and can adapt to changing circumstances, especially in IT support roles.
