Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist with networking, servers, and hardware/software support while resolving user queries.
- Company: Join a dynamic team in Leeds focused on innovative IT solutions.
- Benefits: Flexible working hours and opportunities for professional growth.
- Why this job: Gain hands-on experience in IT support and work with cutting-edge technologies.
- Qualifications: Strong knowledge of Microsoft Server, Office 365, and problem-solving skills required.
- Other info: Be prepared for occasional out-of-hours work to meet business needs.
The predicted salary is between 30000 - 42000 £ per year.
To assist the IT Manager with all aspects of networking, servers and other hardware & software, resolving problems and queries effectively and liaising with external partners.
Ability to liaise with users at all levels of the business and understand their requirements.
Be flexible around working hours as “out of hours” may be required at short notice.
Post reports to the IT Manager.
Responsibilities
- Support users & provide timely assistance, prioritising queries as required.
- Liaise with IT partners, software suppliers and other contractors to provide support to internal users, maintain and/or improve current systems, and ensure timely completion of projects.
- Be aware of network issues, monitoring where necessary in order to ensure that the company network is running efficiently on a day to day basis.
- Understand and support software being used in all areas of the business:
- Develop knowledge of the different software requirements, install software, liaise with suppliers where necessary and provide support to users.
- Keep up to date with new technologies in order to be able to support users, resolve difficulties in a timely manner and ensure systems are functioning efficiently.
- Conduct simple repairs and maintenance to hardware in order to prolong its life.
Qualifications
Strong working knowledge of Microsoft Server software. Experience of Office 365. Knowledge of Active Directory. Knowledge of Control & Monitoring Software. Some experience of working with Network Cabling & Switches. Quick & effective problem-solving skills. Communication skills at all levels of business.
#J-18808-Ljbffr
IT Support Technician - Leeds REF 1065 employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician - Leeds REF 1065
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Server software and Office 365. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with current IT Support Technicians or professionals in similar roles. They can provide insights into the day-to-day responsibilities and challenges, which will help you tailor your approach during interviews.
✨Tip Number 3
Be prepared to discuss real-life scenarios where you've successfully resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your problem-solving skills effectively.
✨Tip Number 4
Demonstrate your flexibility and willingness to work out of hours if needed. Mention any previous experiences where you adapted to changing schedules or urgent requests, as this is a key requirement for the role.
We think you need these skills to ace IT Support Technician - Leeds REF 1065
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Server software, Office 365, and Active Directory. Include specific examples of how you've resolved IT issues or supported users in previous roles.
Craft a Strong Cover Letter: In your cover letter, emphasise your problem-solving skills and ability to communicate effectively with users at all levels. Mention your flexibility regarding working hours and your willingness to assist with out-of-hours support.
Showcase Relevant Experience: If you have experience with network cabling, switches, or control and monitoring software, be sure to include this in your application. Highlight any projects where you improved systems or provided timely assistance to users.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A well-presented application reflects your attention to detail, which is crucial for an IT Support Technician role.
How to prepare for a job interview at Interface Recruitment UK
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Server software, Office 365, and Active Directory. Highlight specific instances where you've successfully resolved technical issues or improved systems, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about how you approach troubleshooting and resolving IT issues. Prepare examples that showcase your quick and effective problem-solving skills, particularly in high-pressure situations or when dealing with tight deadlines.
✨Communicate Clearly
Since the role involves liaising with users at all levels, practice explaining technical concepts in simple terms. This will show your ability to communicate effectively with non-technical staff, which is crucial for providing support and understanding user requirements.
✨Be Flexible and Adaptable
The job may require out-of-hours work, so be ready to discuss your flexibility regarding working hours. Share any previous experiences where you had to adapt to changing schedules or urgent requests, as this will reflect your commitment to supporting the team and the business.
