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- Tasks: Lead the Desktop and Applications support team, ensuring smooth daily operations and problem-solving.
- Company: Join a dynamic tech services firm in Leeds, focused on innovative IT solutions.
- Benefits: Enjoy a competitive salary of £35k and opportunities for professional growth.
- Why this job: Be part of a collaborative culture that values communication and continuous improvement in IT services.
- Qualifications: Hands-on technical skills in Microsoft Desktop Support and team leadership experience required.
- Other info: Flexible working hours from 08:00 to 22:30 GMT/BST for global support.
The predicted salary is between 28000 - 42000 £ per year.
IT Support Team Lead – Infra & Applications – Leeds – Tech Services Firm – £35k – REF 488
Published: May 30, 2024
Location: Leeds
Reporting to the service delivery manager, the role will lead the day-to-day activities of the Desktop and Applications support team in line with recognised standards on a global basis, achieving agreed SLA’s and KPIs.
- Daily supervision of the Desktop and Applications support team, managing workload and tackling day-to-day problems as they arise.
- Set and monitor team KPI’s and individual behavioural objectives.
- Conduct regular 121 and team meetings in conjunction with the Service Desk Manager to understand and develop team capacity.
- Work with the Service Manager to continuously improve the Desktop and Applications support operations.
- Manage the day-to-day tasks of the team in regards to Incident, Request, Problem and Change management to ensure agreed business and client SLAs are met through both team management and being “hands-on” when required.
- Work with the Service Manager to ensure that appropriate team resources are deployed to provide global support cover with agreed hours (currently 08:00 – 22:30 GMT/BST).
- Communicate outage/emergency activities to the organisation.
- Provide data for the reporting of KPI’s and trends to the Service Manager.
- Mentor internal employees to improve overall IT service awareness and capability.
- Work with other members of the Technology team to improve our own internal infrastructure to enhance value for money, availability, serviceability, and security.
- Improve the perception of Technology by enhancing communication, developing a consultative approach to new implementations, and delivering work items within agreed deadlines.
Successful applicants will be able to demonstrate the following:
- Comprehensive, hands-on technical skills across the Service Desk, including:
- Microsoft Desktop Support
- Applications Support
- Systems Administration
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IT Support Team Lead - Infra & Applications - Leeds - Tech Services Firm - £35k - REF 488 employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Team Lead - Infra & Applications - Leeds - Tech Services Firm - £35k - REF 488
✨Tip Number 1
Familiarise yourself with ITIL principles, as this role heavily relies on ITIL-aligned practices. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to effective service management.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or project in the past. Be ready to discuss specific challenges you faced and how you overcame them, as this will highlight your capability to lead the Desktop and Applications support team.
✨Tip Number 3
Brush up on your technical skills related to Microsoft Desktop Support and Applications Support. Being hands-on is crucial for this role, so be prepared to discuss your experience with troubleshooting and resolving technical issues during the interview.
✨Tip Number 4
Prepare to articulate your communication strategies, especially how you convey technical information to non-technical stakeholders. This is key for improving the perception of Technology within the organisation, which is a significant part of the job.
We think you need these skills to ace IT Support Team Lead - Infra & Applications - Leeds - Tech Services Firm - £35k - REF 488
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in leading teams and managing service desk operations. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the IT Support Team Lead position. Mention specific experiences that showcase your leadership skills and technical expertise, especially in Microsoft Desktop Support and Applications Support.
Showcase Your Technical Skills: Provide examples of your hands-on technical skills in your application. Highlight any experience with incident, request, problem, and change management, as well as your familiarity with ITIL practices.
Demonstrate Communication Skills: Since strong communication is key for this role, include examples of how you've effectively communicated technical information to both internal and external clients. This will show your ability to articulate complex matters clearly.
How to prepare for a job interview at Interface Recruitment UK
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with Microsoft Desktop Support and Applications Support. Highlight specific examples where you've successfully resolved issues or improved processes, as this will demonstrate your capability to lead the team effectively.
✨Emphasise Leadership Experience
Since the role involves leading a team, share your previous experiences in team leadership or senior analyst roles. Discuss how you managed workloads, tackled problems, and set KPIs, as this will show your readiness for the responsibilities of the position.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating technical concepts in a way that is understandable to both technical and non-technical audiences. This will help you convey your ideas effectively during the interview.
✨Demonstrate a Consultative Approach
The job requires enhancing communication and developing a consultative approach to new implementations. Be ready to discuss how you've previously engaged with clients or stakeholders to improve IT services, showcasing your ability to build relationships and drive improvements.
