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- Tasks: Manage IT networks and provide support across multiple sites.
- Company: Join a dynamic holding company focused on revitalising manufacturing firms in the Northwest.
- Benefits: Enjoy 21 days holiday, rising to 25, plus a pension scheme and free parking.
- Why this job: Be part of a supportive team, tackling diverse tech challenges in a growing environment.
- Qualifications: Experience in desktop, network, and server tech is essential; 2nd Line level preferred.
- Other info: Opportunity to work on exciting projects like CCTV and access control systems.
The predicted salary is between 28800 - 43200 £ per year.
IT Support Engineer – Manufacturing – REF 1109
21 Days Holidays rising to 25 days (Xmas Shutdown Holiday) / Pension (3%/5%) / Free Parking
Region
North West
Our client is a well-established holding company which aims to develop and nurture under performing and under commercialised manufacturing companies in the Northwest. Within the group there are a number of companies with one requiring a 2nd Line IT Support Engineer.
The main function of the IT Department is to ensure that the IT infrastructure is fit for purpose and fully functional across the group. There are supporting MSP\’s and vendors to call on but the main element of the role will be to provide ongoing IT Support Services across the group and to ensure that the IT Hardware and Software Systems remains in a stable condition, as well as becoming intractable with the wider organisation is critical in this role. Therefore, excellent communication and interpersonal skills are vital.
Responsibilities:
- Management of IT networks and infrastructure across the sites.
- Effective, efficient, and quality functionality working within the IT Department.
- Monitoring Key Performance Indicator results and implementing actions when necessary.
- Setting and implementing strategy to ensure the IT capability can meet with demands.
- Work with existing external IT support provider in resolving outstanding issues and monitor support requests by users bringing in preventative measures were appropriate.
- Implement IT induction and training programmes for new and existing users.
- Install and support hardware, including personal computers and peripherals.
- Record and monitor Key Performance Indicators (KPI\’s) as agreed with Chief Financial Officer.
- Follow agreed standards for installing operating systems and application software.
- Ensure all software is correctly licensed and legally compliant.
- Assist with the development and support of application software (supporting Access databases in SharePoint, and the ERP system EFACS).
- Support data networks, in conjunction with a third-party provider.
- Support mobile phone users in conjunction with a third-party provider.
- Support telephony systems, in conjunction with a third-party provider.
- Implement robust back up procedures for all servers across the group.
- Ensure recovery procedures are tested on a monthly basis.
- Ensuring the sites are fit for purpose and presented to an excellent, professional standard to accommodate growing business needs.
- Ad-hoc Infrastructure Project requirements including Door Access Controls, Alarms, CCTV.
- Responsible for updating Company Websites/LinkedIn/Company Socials on Marketing activity.
We are looking for someone will skills across desktop, network and server tech. We are looking for an all rounder with the ability to turn their hand to whatever challenge comes up and someone who is willing to be a technology agnostic. The role would suit a self starter who is currently operating at 2nd Line level.
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IT Support Engineer - Manufacturing - REF 1109 employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - Manufacturing - REF 1109
✨Tip Number 1
Familiarise yourself with the specific IT systems and software mentioned in the job description, such as EFACS and SharePoint. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your proactive approach to the role.
✨Tip Number 2
Highlight your experience in managing IT networks and infrastructure during any discussions or interviews. Be prepared to share specific examples of how you've successfully resolved issues or improved systems in previous roles.
✨Tip Number 3
Showcase your communication and interpersonal skills by preparing to discuss how you've effectively collaborated with teams or external vendors in the past. This is crucial for the role, so having relevant anecdotes ready can set you apart.
✨Tip Number 4
Research the company and its group of manufacturing businesses. Understanding their goals and challenges will allow you to tailor your conversations and show how you can contribute to their success as an IT Support Engineer.
We think you need these skills to ace IT Support Engineer - Manufacturing - REF 1109
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in manufacturing environments. Emphasise your skills in managing IT networks, hardware installation, and software compliance.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication and interpersonal skills. Mention specific examples of how you've successfully resolved IT issues or improved processes in previous roles.
Highlight Technical Skills: Clearly list your technical skills related to desktop, network, and server technologies. Include any experience with ERP systems, SharePoint, and backup procedures, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for an IT Support Engineer.
How to prepare for a job interview at Interface Recruitment UK
✨Showcase Your Technical Skills
Make sure to highlight your experience with desktop, network, and server technologies during the interview. Be prepared to discuss specific examples of how you've resolved IT issues in the past, as this role requires a solid understanding of various tech environments.
✨Demonstrate Communication Skills
Since excellent communication and interpersonal skills are vital for this position, practice explaining technical concepts in simple terms. This will show that you can effectively communicate with both technical and non-technical staff.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to troubleshoot an IT issue or implement a new system. Think about how you would approach these challenges and be ready to articulate your thought process.
✨Research the Company and Its Needs
Familiarise yourself with the company’s operations and the specific IT challenges they face. Understanding their business model and how IT supports their goals will help you tailor your responses and demonstrate your genuine interest in the role.
