At a Glance
- Tasks: Support IT systems and manage office facilities in a dynamic financial services environment.
- Company: Exciting tech-focused financial services firm in Leeds City Centre.
- Benefits: Great office location, supportive team, and opportunities for skill development.
- Other info: Perfect for those seeking a diverse role with excellent career prospects.
- Why this job: Join a vibrant team and enhance your IT skills while making a real difference.
- Qualifications: Strong GCSEs/A levels or IT degree preferred; IT knowledge is essential.
The predicted salary is between 30000 - 42000 € per year.
- Education Requirements - none
- Industry - Financial services
- Qualifications - ideally strong GCSE/A level and or IT degree
- Work Hours - 37.5 hours per week
Skills and Responsibilities
An IT Support Assistant is required, reporting to the IT Support and Project Manager of a Leeds City Centre (behind train station) technology-focused financial services organisation. This is a split role running as partly IT related and partly Facilities/premises related and would suit a person looking for an all-round general office role with a good knowledge of IT hardware, technology systems and their management.
The support role (90+% of time) involves:
- Supporting org head office systems.
- Liaising with outsourced service providers to ensure ongoing service levels are maintained to ITIL standards.
- Procurement of IT related hardware/software/licences.
- Support of the IT development network, maintenance/backup/upgrades/etc.
- Asset logging and management.
- Prioritising and dealing with 350+ end users from 1st line to 3rd line support.
- Configuration and testing of Tablet PCs and software.
The facilities role (up to 10% of time) involves:
- Ensuring head office is operational.
- Allocation and audit of security passes.
- Maintenance/servicing of all systems.
- Facilitating office upgrades/improvements.
- Telephony management.
- Consumable stock management.
This role would suit an individual with exceptional organisational and personal skills from a general IT background.
#J-18808-LjbffrIT Support Analyst - Leeds City Centre - amazing offices! 787 employer: Interface Recruitment UK
Join a dynamic financial services organisation located in the heart of Leeds City Centre, where you will thrive in a vibrant work environment with modern offices and a strong focus on technology. We offer a supportive culture that encourages professional growth, providing opportunities for skill development and career advancement while ensuring a healthy work-life balance. With a commitment to ITIL standards and a collaborative atmosphere, this role is perfect for those looking to make a meaningful impact in a fast-paced industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst - Leeds City Centre - amazing offices! 787
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or tech events, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common IT support questions your way. The more comfortable you are with your answers, the better you'll come across when it counts.
✨Tip Number 3
Show off your tech skills! If you’ve got a portfolio of projects or any relevant experience, make sure to highlight that during interviews. It’s all about proving you can handle the tech side of things.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are keen on joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace IT Support Analyst - Leeds City Centre - amazing offices! 787
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Analyst role. Highlight any relevant IT knowledge, especially around hardware and software management, as well as your organisational skills.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role in a tech-focused financial services organisation. Mention how your background aligns with both IT support and facilities management.
Show Off Your Communication Skills:Since you'll be liaising with end users and service providers, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to show that you can effectively interact with a variety of stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go!
How to prepare for a job interview at Interface Recruitment UK
✨Know Your IT Basics
Brush up on your knowledge of IT hardware and technology systems. Be ready to discuss common issues you might face in a support role and how you would resolve them. This will show that you’re not just familiar with the tech, but you can also think critically about problem-solving.
✨Understand ITIL Standards
Since the role involves liaising with outsourced service providers to maintain ITIL standards, it’s crucial to have a basic understanding of what ITIL is. Familiarise yourself with its principles and be prepared to discuss how you would apply them in your daily tasks.
✨Show Off Your Organisational Skills
This position requires exceptional organisational skills, so come prepared with examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how you prioritised your workload and ensured everything ran smoothly.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your ability to handle real-life situations. Think about how you would manage a high volume of support requests or deal with a facilities issue while maintaining IT operations. Practising these scenarios can help you articulate your thought process during the interview.
