At a Glance
- Tasks: Provide IT support for desktop applications and platforms in a dynamic manufacturing environment.
- Company: Join a global manufacturing and engineering firm with a strong presence across the UK.
- Benefits: Enjoy 25 days holiday, a 4% pension, free parking, and enhanced family benefits.
- Other info: Work primarily in Glasgow with travel to Irvine and Cumbernauld once a week.
- Why this job: Be part of a collaborative team, tackling exciting projects like cyber security and cloud migration.
- Qualifications: HNC/HND/Degree in computing and 2-3 years of IT support experience required.
The predicted salary is between 30000 - 42000 £ per year.
IT Services Technician – Glasgow – Manufacturing REF 1050
General IT Support: Desktop / Network / Server
Industry: Manufacturing
Qualifications: Any relatable Technology Support Qualifications a benefit
Skills: IT Support
Contact Number: 0113 299 0570
Benefits:
- 25 days holidays (plus stats)
- 4% Pension
- Life x 3
- Free Parking
- Cycle Scheme
- EAP
- Enhanced Family Benefits
Region: West Central Scotland
This is an opportunity to join a global manufacturing and engineering firm with multiple sites UK wide. The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deals with issues from all sites, therefore a great deal of communication skills and flexibility is required. The UK business currently employs around 350-400 employees with an average service history of 12 years. The Scottish sites operate across Glasgow, Irvine and Cumbernauld. The role is based in the Glasgow site for 4 days per week. Irvine and Cumbernauld will be serviced alternate weeks for 1 day per week.
Role Purpose:
To support desktop applications and platforms within an office and manufacturing environment. The role is both 1st and 2nd line focused but with the added ability to get heavily involved in a number of projects including hardware refreshes, cyber security rollouts, various software/database projects as well as cloud migration.
Key Responsibilities:
- Respond to requests for technical assistance in person, via phone, and helpdesk.
- Assist with diagnosing and resolving technical hardware and software issues.
- Log all helpdesk interactions.
- Follow standard operating procedures.
- Redirect IT issues to appropriate resources.
- Identify and escalate issues requiring urgent attention.
- Create and maintain user accounts in Active Directory and Google Administration console.
- Build and refurbish PCs and laptops as required.
- Other duties and projects as assigned.
Requirements:
- HNC/HND/Degree or equivalent in a computing subject.
- Experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets, and Google Calendar.
- MCP (Microsoft Certified Professional) in Windows 10/11 environment.
- Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server 2003/2008, SQL 2005/2008, and SharePoint 2010 would be advantageous.
- 2-3 years experience in a Helpdesk Support / IT Technician type role.
- Ability to travel to different sites - Full UK Driving licence is required.
IT Services Technician - Glasgow - Manufacturing REF 1050 employer: Interface Recruitment UK
Join a leading global manufacturing and engineering firm in Glasgow, where you will be part of a dynamic IT department that fosters collaboration and communication across multiple sites. With a strong focus on employee well-being, we offer generous benefits including 25 days of holiday, a 4% pension scheme, and enhanced family benefits, all within a supportive work culture that encourages professional growth and development through diverse project involvement. Experience the unique advantage of working in a company with a long-standing history and a commitment to innovation in the manufacturing sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Services Technician - Glasgow - Manufacturing REF 1050
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Interface Recruitment UK, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace IT Services Technician - Glasgow - Manufacturing REF 1050
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Interface Recruitment UK specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Interface Recruitment UK
✨Know Your Manufacturing Processes
Before you walk into the interview with Interface Recruitment UK, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Interface Recruitment UK value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
