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- Tasks: Lead a global IT Help Desk team, ensuring top-notch technical support for 6000+ staff.
- Company: Join a dynamic technology company based in Horsforth, Leeds, focused on innovation and excellence.
- Benefits: Enjoy a competitive salary, flexible work hours, and opportunities for professional growth.
- Why this job: Be part of a collaborative culture that values creativity and problem-solving in tech support.
- Qualifications: 3+ years in IT support management; degree preferred but not essential.
- Other info: Opportunity to develop innovative processes and work with a global team.
The predicted salary is between 42000 - 58000 £ per year.
Salary: £50,000
Location: Horsforth, Leeds
Experience Requirements: 3 plus years in a similar role supporting 6000+ staff and 3 years hands-on experience in a technical support role.
Responsibilities:
- Oversee a timely delivery of a quality technical support service to staff.
- Manage the day-to-day operations of the global Help Desk.
- Ensure a consistent high level of service from the Help Desk team.
- Manage and provide all levels of IT Technical support, including user admin tasks and setting up new office kit.
- Liaise with stakeholders and build positive working relationships with operational leads and office managers.
- Assist in managing, motivating, and developing members of the Global IT Support team.
- Develop and enforce technical standards, systems, policies, and procedures.
- Manage the IT helpdesk environment, its performance, call management, and efficiency.
- Monitor support calls, identify trends and gaps, and take steps to improve service delivery.
- Develop working practices to provide a high level of user support based on principles of first time fix.
- Introduce and develop innovative ways of working to identify issues and reduce downtime.
- Monitor daily backups, manage the asset database and software register.
- Call logging & management including liaison with IT hardware maintenance providers.
- Out of hours monitoring and support.
Duties will vary and be revised due to the nature of the IT Support environment.
IT Helpdesk Manager - Enterprise Scale employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Manager - Enterprise Scale
✨Tip Number 1
Familiarise yourself with the latest IT helpdesk tools and technologies. Being well-versed in popular ticketing systems and remote support software can give you an edge during interviews, as it shows you're ready to hit the ground running.
✨Tip Number 2
Network with professionals in the IT support field. Attend local tech meetups or online forums to connect with others who may have insights into the role or even know about job openings. Personal connections can often lead to opportunities.
✨Tip Number 3
Prepare to discuss your experience managing teams and improving service delivery. Think of specific examples where you've successfully implemented processes or resolved issues, as this will demonstrate your capability to lead a global helpdesk team.
✨Tip Number 4
Research StudySmarter's company culture and values. Understanding our mission and how we operate can help you tailor your approach during interviews, showing that you're not just a fit for the role but also for our team.
We think you need these skills to ace IT Helpdesk Manager - Enterprise Scale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing helpdesk teams and supporting large user bases. Include specific examples of how you've developed IT processes or improved service delivery.
Craft a Compelling Cover Letter: In your cover letter, emphasise your hands-on technical support experience and your ability to manage a global team. Mention any relevant achievements that demonstrate your capability in improving workflows and automation.
Highlight Relevant Skills: Clearly outline your skills related to call management, prioritisation, and user support. Use bullet points to make it easy for the hiring manager to see your qualifications at a glance.
Showcase Your Leadership Experience: If you have experience in motivating and developing team members, be sure to include this in your application. Provide examples of how you've coached or supported your team to achieve high service standards.
How to prepare for a job interview at Interface Recruitment UK
✨Showcase Your Experience
Make sure to highlight your 3+ years of experience in a similar role. Be prepared to discuss specific examples of how you've managed a helpdesk team and supported a large user base, as this will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Understand the Technical Requirements
Familiarise yourself with the technical aspects of the role, such as call allocations, prioritisation, and IT processes. Being able to discuss these topics confidently will show that you have the necessary knowledge to manage the helpdesk effectively.
✨Emphasise Team Management Skills
Since the role involves managing a global team, be ready to talk about your experience in motivating and developing team members. Share examples of how you've communicated, coached, and appraised your team to ensure high service standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of scenarios where you've improved service delivery or introduced innovative troubleshooting methods, as these will illustrate your proactive approach to managing a helpdesk.
