Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the IT Helpdesk team, ensuring smooth tech support across multiple sites.
- Company: Join a global engineering firm focused on energy solutions with a strong team culture.
- Benefits: Enjoy 25 days holiday, smart pension, life assurance, free parking, and more perks.
- Why this job: Be part of a dynamic team, enhance your leadership skills, and make a real impact.
- Qualifications: Experience in helpdesk roles, managing remote teams, and knowledge of Google Suite required.
- Other info: Opportunity to travel for site visits and work with an international team.
The predicted salary is between 36000 - 60000 £ per year.
IT Helpdesk Leader/Supervisor – Energy focused Global Engineering Group – REF 1107
25 Days Holiday / Smart Pension 4%/5% / Life Assurance 3 x Annual Salary / Free Parking
Additional Benefits:
EAP / Cycle to Work / Enhanced Family Friendly Policies
Region:
Sheffield
This is an opportunity to join a global manufacturing and engineering firm with multiple sites UK wide. The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deals with issues from all sites. Each support technician is allocated their own site but is responsible for acting as a joined-up team supporting each other, therefore a great deal of communication skills and flexibility is required. The UK business currently employs around 350-400 employees with an average service history of 12 years. Sheffield has around 100-150 staff and the average length of service here is 11 years.
This newly created role is responsible for managing the IT Services function across the Group. Providing leadership to the IT Services team, supporting computer applications and platforms with reporting lines across 5 sites, in 4 countries over 3 continents. The role requires an IT Manager / Helpdesk Manager who wants to stay technical but take the extra responsibility of managing a team of 2nd Line Technicians who operate at both desk and across factory sites. The role interfaces with an Infrastructure team based in the US and will be part of the management team focused on aligning the technology stack, output and future landscape.
Responsibilities:
- Responsible for all aspects of managing the IT Services team, based across the Group locations.
- Ensure that customer requirements are fully met and communicated.
- Monitoring and analysing relevant business data.
- Act as an escalation point for complex queries, and those needing urgent attention.
- Identify and implement opportunities and areas for improvement.
- Build effective relationships across the Group.
- Work with leadership teams to implement and improve helpdesk processes and procedures.
- Follow and enforce procedures, such as H&S and HR.
- Other duties and projects as assigned.
Skills / Experience:
- Experience in a helpdesk capacity, preferably in a manufacturing environment.
- Experience managing a remote team.
- Ability to travel as required for site visits.
- Knowledge of Google using and/or supporting components of the Google Suite of applications including, but not limited to GMail, Google Docs, Google Sheets and Google Calendar.
- MCP (Microsoft Certified Professional) in either Windows XP, Windows Vista or Windows 7 desirable.
- Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server 2003/2008 and SQL 2005/2008 and SharePoint 2010 would be advantageous.
#J-18808-Ljbffr
IT Helpdesk Leader/Supervisor - Engergy focused Global Engineering Group - REF 1107 employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Leader/Supervisor - Engergy focused Global Engineering Group - REF 1107
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Google Suite and Microsoft certifications. Being able to discuss your experience with these tools during an interview will show that you're well-prepared and technically competent.
✨Tip Number 2
Highlight your leadership skills and experience managing remote teams. Prepare examples of how you've successfully led a team in a helpdesk environment, especially in a manufacturing context, as this will be crucial for the role.
✨Tip Number 3
Demonstrate your communication skills by preparing to discuss how you've built effective relationships across different departments or sites. This is key for the collaborative nature of the role, so think of specific instances where you facilitated teamwork.
✨Tip Number 4
Research the company’s culture and values, particularly their focus on energy and engineering. Tailor your conversation to reflect how your personal values align with theirs, which can make a strong impression during interviews.
We think you need these skills to ace IT Helpdesk Leader/Supervisor - Engergy focused Global Engineering Group - REF 1107
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT helpdesk roles, especially in a manufacturing environment. Emphasise your leadership skills and any experience managing remote teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your ability to lead a team. Mention specific examples of how you've improved helpdesk processes or built effective relationships in previous roles.
Highlight Technical Skills: Clearly list your technical skills related to the job description, such as knowledge of Google Suite applications, MCP certifications, and experience with Windows Server and SQL. This will demonstrate your technical proficiency.
Showcase Communication Skills: Since the role requires strong communication skills, include examples in your application where you've successfully communicated complex information or resolved issues through effective dialogue.
How to prepare for a job interview at Interface Recruitment UK
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of the Google Suite and any relevant Microsoft certifications. Be prepared to discuss your experience with specific technologies mentioned in the job description, such as Windows Server and SQL.
✨Demonstrate Leadership Skills
As this role involves managing a team, be ready to share examples of your leadership experience. Discuss how you've successfully led teams in the past, particularly in a remote setting, and how you foster communication and collaboration.
✨Emphasise Communication Abilities
Given the importance of communication in this role, prepare to highlight your interpersonal skills. Share instances where you've effectively communicated complex IT issues to non-technical staff or collaborated with cross-functional teams.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to handle escalated issues or improve helpdesk processes, and be ready to explain your thought process and the outcomes.
