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- Tasks: Provide hands-on IT support and maintain local infrastructure for UK sites.
- Company: Join a global IT team dedicated to delivering top-notch tech solutions.
- Benefits: Enjoy flexible working options and access to cutting-edge technology.
- Why this job: Be part of a dynamic team that values innovation and collaboration.
- Qualifications: No prior experience required; just a passion for technology and problem-solving.
- Other info: Opportunity to grow your skills in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Key Responsibilities:
- End user support for the UK sites with help of the ticket system (1st level & 2nd level; 2nd & 3rd level is provided by the global IT)
- Assigning software to UK clients (Microsoft Endpoint Configuration Manager [SCCM])
- Support users with technical media solutions in conference rooms and meeting areas (hands on)
- Monitoring and solving backup problems (2nd level support is available by global IT)
- Hands on hardware support
- Administration and maintenance of the local IT infrastructure (e.g., UPS, AC’s)
- Clients - prepare laptops for new employees, replace old or faulty hardware, upgrade memory, etc.
- Servers - lifecycle old hardware, create and monitor installation requests, replace faulty fan/disk, etc.
- Network - assign IP addresses, connect local hardware to network, basic fault finding
- Printers - basic fault finding, replace old or faulty hardware
- Phones/mobiles/hand scanners/and other IT hardware - replace old or faulty hardware
IT Hardware and Applications Support (2nd line level) REF999 employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Hardware and Applications Support (2nd line level) REF999
✨Tip Number 1
Familiarise yourself with Microsoft Endpoint Configuration Manager (SCCM) as it's a key tool for assigning software to clients. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for hardware issues like replacing faulty components and basic fault finding. Being able to demonstrate your problem-solving abilities in real-time scenarios will impress the hiring team.
✨Tip Number 3
Gain some practical experience with local IT infrastructure maintenance, such as working with UPS systems and AC units. Showing that you can handle hands-on tasks will highlight your readiness for the role.
✨Tip Number 4
Network knowledge is crucial, so make sure you're comfortable with assigning IP addresses and connecting hardware. If you can discuss your previous experiences with network setups during the interview, it will demonstrate your capability for the position.
We think you need these skills to ace IT Hardware and Applications Support (2nd line level) REF999
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT hardware and applications support. Focus on your skills in troubleshooting, user support, and any specific tools like Microsoft Endpoint Configuration Manager (SCCM) that are mentioned in the job description.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the responsibilities listed. Mention specific examples of past experiences where you provided end-user support or handled hardware issues.
Highlight Technical Skills: Clearly outline your technical skills related to hardware support, network management, and any experience with backup solutions. This will demonstrate your capability to handle the tasks required for the position.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at Interface Recruitment UK
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills required for the role. Brush up on your knowledge of Microsoft Endpoint Configuration Manager, hardware troubleshooting, and basic networking concepts. Being able to discuss these topics confidently will show that you're prepared.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully resolved technical issues in the past. Whether it's a tricky hardware problem or a software glitch, having specific instances ready to share will highlight your ability to think on your feet and provide effective solutions.
✨Familiarise Yourself with the Company Culture
Research StudySmarter's values and work environment. Understanding the company culture will help you tailor your responses and demonstrate that you're a good fit for the team. It also shows genuine interest in the company beyond just the job role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, ongoing projects, or future challenges the IT department might face. This not only shows your enthusiasm but also your proactive approach to understanding the role better.
