Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch application support and collaborate with various teams to solve customer issues.
- Company: A leading employee-owned software company with a strong reputation for quality and collaboration.
- Benefits: Competitive salary, excellent pension scheme, share options, and flexible hybrid working.
- Why this job: Join a dynamic team and make a real impact in a fast-paced software environment.
- Qualifications: Experience in application support and understanding of software delivery lifecycle.
- Other info: Opportunity for personal growth and development in a supportive, collaborative culture.
The predicted salary is between 28800 - 48000 £ per year.
A hugely successful and well-established computer software company, specialising in the development and supply of works / maintenance and asset management systems to local government and utility services sectors is looking to expand its Application Support team.
The Company has an unrivalled reputation for delivery of quality products and services, and a 30+ year history of ethical business practices and consistent profitability. The company became an employee-owned organisation some years ago to develop a true sense of collaboration and ensure everyone in the business pulls in the same direction. The controlling majority shareholder of the business is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.
The Company offers very good working conditions and competitive salaries, plus benefits including an excellent pension scheme and share option scheme. The company has seen constant growth over the last few years and are now looking to recruit a multi-skilled specialist to join a bright and talented team of Application Support Consultants.
You will be working in a busy department where your skills and knowledge will be in constant demand by all areas of the business. The work will be varied, fast-paced and constant - taking in all aspects of the On Premise and Managed Services Software environments (SAAS). In time, you will be expected to become an expert in various products and to use that expertise to assist with the development of the applications.
Experience Requirements
- Have previous experience of working in an Application Support Team
- Understand the Software Delivery Lifecycle and the dependencies
- Contribute to the team culture and attitude
We can offer a diverse and interesting role interacting with all departments within the company. The successful candidate will be in constant demand so must be able to handle multiple work streams and communicate effectively with staff of all technical levels.
Skills
- Ideally the candidate would have previous experience of working within a software environment operating under customer SLAs and an understanding of ISO ***** / ITIL standards
- To understand the software product range and then use this knowledge to provide a dependable and effective service to the entire customer base
- Over a period of time, to increase your personal contribution to the company and to develop your potential to its maximum
Responsibilities
- To provide specialist functional and technical assistance to all licensed customers to allow them to utilise the applications to provide best value for money
- Responsibility for assessing customer problems and accurately prioritising any follow-up actions including, where appropriate, co-ordination with the functional / technical experts
- With urgent queries we take ownership of the situation, escalating where necessary, and keep the customers informed
Application Support in Dunstable employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support in Dunstable
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in Application Support.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of the Software Delivery Lifecycle and customer SLAs. We want you to show off your understanding of these concepts, as they’re crucial for the role!
✨Tip Number 3
Practice your problem-solving skills! Since you'll be assessing customer issues, think of examples from your past experience where you successfully resolved technical problems. This will help you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Application Support in Dunstable
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support role. Highlight your experience in software environments and any relevant skills that match the job description. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about Application Support and how your background aligns with our company values. Let us know why you want to be part of our employee-owned organisation.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled customer issues in the past. We love candidates who can demonstrate their ability to handle multiple work streams and communicate effectively with different technical levels.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Interface Recruitment UK
✨Know Your Stuff
Make sure you brush up on your knowledge of the Software Delivery Lifecycle and any relevant ISO or ITIL standards. Being able to discuss these concepts confidently will show that you understand the technical side of the role and can contribute effectively from day one.
✨Show Your Team Spirit
Since the company values collaboration, be prepared to talk about your previous experiences working in a team. Share examples of how you've contributed to a positive team culture and how you handle multiple work streams while supporting your colleagues.
✨Communicate Clearly
Effective communication is key in this role. Practice explaining complex technical issues in simple terms, as you'll need to interact with staff at all technical levels. Think of scenarios where you've successfully communicated with non-technical users and be ready to share those stories.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's products and the Application Support team's role within the organisation. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values.
