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- Tasks: Engage with customers on social media and manage prize-related inquiries.
- Company: Exciting sports organisation focused on customer relations and prizes.
- Benefits: Flexible hours, free parking, and a vibrant team environment.
- Why this job: Join a dynamic team and make a real impact in the sports industry.
- Qualifications: 3 years in relationship management or digital media preferred.
- Other info: Great opportunity for career growth in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
The Customer Relations Coordinator will be responsible for fostering and managing customer relationships within a sport-related, prizes-focused organisation. Your key responsibility will be relationship management, with additional responsibilities across marketing and digital media and systems administration. This role is crucial in enhancing brand presence, engaging with stakeholders & customers regularly (via text, phone and social media), whilst also helping with marketing initiatives and general administration.
The ideal candidate will have a strong background in both relationship management and digital media and/or systems administration.
Responsibilities- Manage customer relations with a positive mindset and have a customer-first approach.
- Act as a key point of contact for all marketing-related customer inquiries and communications.
- Coordinate with internal teams to ensure effective execution of prize activation, winners and campaign conclusion.
- Administrate and organise winners data.
- Engage with winners and participants via various media/channels.
- Handle payment information, prize procurement, and damaged items.
- Monitor and analyse processes involved when providing excellent customer service and look for ways to continuously improve.
- Oversee the administration, scheduling and communication of content across digital platforms (social media, website, email campaigns).
- Export Daily Instant Wins through FP Dashboard: Log into the FP dashboard, navigate to the Instant Wins section, export the data for daily winners.
- Monitor live draws on Facebook, record main winners from the live events, send out congratulatory messages via text or email, include necessary details on how they can claim their prizes.
- Check and respond to incoming communications and address administrative enquiries promptly.
- Contact winners to obtain necessary payment details and ensure secure handling of payment information.
- Manage and update site credit for users as required.
- Design and issue coupons or vouchers for promotions or as part of prize packages.
- Order and manage the inventory of prizes; ensure timely procurement to meet event schedules.
- Send Trustpilot review links to winners; monitor and respond to reviews.
- Arrange collection of damaged items through the DX system; initiate replacement or repair processes.
Minimum of 3 years of experience in relationship management, administration, marketing or digital media. Proven track record of managing relationships, customer retention and administering successful digital marketing campaigns.
Skills- Strong interpersonal and communication skills, with the ability to build and maintain professional relationships.
- Proficient in digital marketing tools and platforms (e.g., social media management tools, Trust Pilot, Facebook and CRM software).
- Excellent organisational skills and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Creative thinking and problem-solving abilities.
Interested candidates should submit their CV, a cover letter detailing their relevant experience, and any supporting materials.
Customer Relations Coordinator (Social Media and Systems Administration) - Sports Industry (hou[...] employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Coordinator (Social Media and Systems Administration) - Sports Industry (hou[...]
✨Tip Number 1
Get social! Engage with the company on their social media platforms. Comment on their posts, share your thoughts, and show them you’re genuinely interested in their brand. This can help you stand out before you even apply!
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. A personal connection can give you an edge in the application process.
✨Tip Number 3
Prepare for the interview by researching common questions for customer relations roles. Think about how your past experiences align with the responsibilities listed in the job description. We want you to shine when it’s your turn to talk!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team. Let’s get you that interview!
We think you need these skills to ace Customer Relations Coordinator (Social Media and Systems Administration) - Sports Industry (hou[...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in relationship management and digital media. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer relations in the sports industry. We love seeing enthusiasm, so let your personality come through!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and stakeholders, make sure your application reflects your strong communication skills. Whether it’s through your writing style or examples of past experiences, we want to see that you can engage effectively!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Interface Recruitment UK
✨Know Your Customer Relations
Make sure you understand the ins and outs of customer relationship management. Brush up on your experience in handling customer inquiries and problem resolution, as this role is all about fostering positive relationships. Be ready to share specific examples of how you've successfully managed customer interactions in the past.
✨Show Off Your Digital Skills
Since this position involves social media and systems administration, be prepared to discuss your proficiency with digital marketing tools. Familiarise yourself with platforms like Facebook and CRM software, and think of ways you've used these tools to enhance customer engagement or streamline processes.
✨Engage with Enthusiasm
This role requires a positive mindset and a customer-first approach. During the interview, demonstrate your enthusiasm for the sports industry and your passion for customer service. Share stories that highlight your ability to engage with customers across various channels, whether it's through social media, phone calls, or emails.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might encounter in this role, such as managing prize logistics or handling negative reviews. Prepare thoughtful responses that showcase your creative thinking and ability to improve processes.
