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- Tasks: Lead IT support and manage exciting tech change projects in a dynamic environment.
- Company: Join a forward-thinking organisation with a focus on innovation and teamwork.
- Benefits: Enjoy a competitive salary, generous holidays, and remote work perks.
- Other info: Great opportunities for career growth and professional development await you.
- Why this job: Make a real impact while developing your leadership skills in IT.
- Qualifications: Experience in IT operations and team management is a plus.
The predicted salary is between 45000 - 48000 £ per year.
Location: Leeds
Salary: £45k + £3k
Holidays: 25 days holiday, increasing to 28 after 5 years full employment.
Pension contribution up to a matched 6%
Free on-site parking
Home broadband payment for remote dial-in support
Education: Commercial exposure required
Qualifications: ITIL and/or MCSE desirable but not essential
Section: Information Systems (IS) Department
Responsible To: Head of Information Systems
Job Purpose: The Technical Services Manager will be responsible for the day-to-day delivery of IT Operational Support and IT / Tech Change Projects. This is a hybrid role that bridges the gap between tech and management. You'll enjoy managing projects, problems, issues, risks and technology in a fast-paced environment.
Staff Management Responsibility: The post-holder will line manage 4 x IS support staff of varying levels from 1st to 2nd line & 2nd to 3rd Line. This includes mentoring, managing and prioritising workload to hit deadlines as agreed with the Head of Information Systems.
Main Duties and Responsibilities:
- Provide a high level of service support and maintain the systems and infrastructure.
- Serve as the main technical expert to the Head of Information Systems, IS team and the wider business.
- Ensure that incidents and requests are handled appropriately.
- Develop implementation plans for dealing with system change.
- Ensure maximum availability of IT systems and infrastructure.
- Take responsibility for the definition, documentation and satisfactory completion of IT projects.
- Promote and assist the Head of Information Systems in the implementation of strategies, policies and procedures.
- Conduct cyber and IT security risk and vulnerability assessments.
- Stay informed of developments in the IT world.
- Assist the Head of Information Systems with the production of departmental reports.
SKILLS Required:
- Ability to adjust to unfamiliar situations, demands and change.
- Customer focused, with experience of providing advice and guidance to end users.
- Organised and methodical, with the ability to work to targets and goals.
EXPERIENCE Required:
- Previous IT Operations experience within a fast-paced environment.
- Proven track record of supervising or managing an effective IT support team.
- In-depth experience of providing IT support (1st, 2nd and 3rd tier).
- In-depth experience of managing Cyber and IT security risk.
- Experienced in managing multiple administration systems.
EXPERIENCE Desirable:
- Experienced in the identification, planning and management of operating and capital expenditure budgets.
- Experienced in developing, delivering and managing IT strategies and plans.
- Proven skills and experience in defining, planning and managing IT Change Projects.
Technical Services Manager (Change Projects) - Bradford in Burley in Wharfedale employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Manager (Change Projects) - Bradford in Burley in Wharfedale
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works in IT. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your past projects and how you've tackled challenges. Bring examples of your work or even a portfolio if it’s relevant. This will help you stand out from the crowd.
✨Tip Number 3
Don’t be shy about following up! After an interview or networking event, shoot a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows that you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it’s a great way to show your enthusiasm for joining our team!
We think you need these skills to ace Technical Services Manager (Change Projects) - Bradford in Burley in Wharfedale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Services Manager role. Highlight your relevant experience in IT operations and project management, and don’t forget to mention any leadership roles you've had. We want to see how you can bridge the gap between tech and management!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this hybrid role. Share specific examples of how you've managed projects or led teams in the past. Remember, we love seeing your personality come through!
Showcase Your Skills: In your application, make sure to showcase your skills in IT support and change management. Mention any relevant qualifications like ITIL or MCSE, even if they're not essential. We’re looking for someone who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Interface Recruitment UK
✨Know Your Tech and Management Balance
As a Technical Services Manager, you'll need to showcase your ability to juggle both technical and managerial tasks. Brush up on your IT knowledge, especially around systems like VMware and Active Directory, but also be ready to discuss how you've led teams or managed projects in the past.
✨Demonstrate Problem-Solving Skills
Expect questions about how you've handled incidents or resolved issues in previous roles. Prepare specific examples where you identified problems, implemented solutions, and documented the outcomes. This will show your proactive approach to IT operations.
✨Showcase Your Leadership Style
Since you'll be managing a team, it's crucial to convey your leadership style. Think about how you've motivated and developed team members in the past. Be ready to discuss your approach to mentoring and performance management, as well as how you handle conflicts.
✨Understand the Company Culture
Research the company’s values and culture before the interview. Be prepared to explain how your personal values align with theirs. This will help you demonstrate that you're not just a fit for the role, but also for the organisation as a whole.