At a Glance
- Tasks: Provide 2nd line IT support and resolve technical issues for users.
- Company: Join a leading manufacturer of advanced medical aid technology.
- Benefits: Up to £27,500 salary, free parking, and full training provided.
- Other info: Dynamic work environment with a focus on customer service.
- Why this job: Gain hands-on experience in IT support with opportunities for international career growth.
- Qualifications: No prior experience needed; full training will be provided.
The predicted salary is between 27500 - 27500 € per year.
Location: Outskirts of Leeds city centre but with free parking
Salary: Up to 27,500
Hours: 9:00 - 17:30
With over 90 years experience, this leading manufacturer of the world's most advanced medical aid technology is offering the chance to join their team as an IT Engineer. The UK offices are based in Surrey and Leeds. You would be solely based from the Leeds office, with the chance of international career opportunities.
Job Spec- To provide technical support, answering support queries either onsite or via phone or email.
- To maintain a high degree of customer service for all support queries.
- To take ownership of user problems and be proactive when dealing with user issues.
- To log all calls on the call logging system and maintain full documentation.
- Respond to enquiries from clients and help them resolve any hardware or software problems.
- Support users in the use of computer equipment by providing necessary training and advice.
- To allocate more complex service issues to the relevant IT Support member.
- Maintain reports and logs in line with departmental policy.
- Obtain quotes and process orders in line with departmental policy.
- Setting up and configuring new laptops and desktops.
- Installing authorised software to laptops and desktops.
- Configure other computer systems and peripherals as instructed.
- If required, undertake trips to other sites/data centres including staying overnight where appropriate.
- Any other duties as requested by the IT Manager.
- AD support
- Office 365 Admin
- Infrastructure (LAN / WAN / WIFI)
- IT asset management, purchasing & setup.
Gaps in knowledge - full training provided. This is a customer-facing role (internal employees as well as external customers). Skills-wise, it is a general desktop support role:
- Desktop Hardware Support
- Windows 10 & Server
- Desktop Software
- Communications (Mobile / Desk phone)
2nd Line IT support with training - Leeds city with Free parking REF 991 in Bradford employer: Interface Recruitment UK
Join a leading manufacturer of advanced medical aid technology in Leeds, where you will benefit from a supportive work culture that prioritises employee growth and development. With comprehensive training provided and opportunities for international career advancement, this role offers a rewarding environment alongside the convenience of free parking. Experience a fulfilling career in IT support while contributing to impactful healthcare solutions.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT support with training - Leeds city with Free parking REF 991 in Bradford
✨Tip Number 1
Get to know the company! Research their products and values so you can show genuine interest during your interview. This will help us stand out as a candidate who truly understands what they do.
✨Tip Number 2
Practice your technical skills! Since this role involves IT support, brush up on your knowledge of Windows 10, Office 365, and hardware troubleshooting. We want to be ready to impress with our expertise.
✨Tip Number 3
Prepare for common interview questions! Think about how you would handle specific IT issues or customer service scenarios. We can even role-play with a friend to get comfortable with our responses.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express appreciation for the opportunity. It shows professionalism and keeps us fresh in their minds.
We think you need these skills to ace 2nd Line IT support with training - Leeds city with Free parking REF 991 in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support, especially with desktop hardware and software. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your tech know-how!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our 2nd Line IT Support role. Share your passion for customer service and any relevant training or certifications you have – we love to see that enthusiasm!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled tricky IT issues in the past. We’re all about taking ownership of user problems, so let us know how you’ve been proactive in resolving tech challenges!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Interface Recruitment UK
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10, Office 365, and general desktop support. Be ready to discuss how you've tackled technical issues in the past, as this role is all about providing top-notch IT support.
✨Show Off Your Customer Service Skills
Since this is a customer-facing role, be prepared to share examples of how you've maintained a high degree of customer service. Think about times when you took ownership of user problems and how you resolved them effectively.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, like troubleshooting a hardware issue or configuring a new laptop. Practise how you'd approach these situations, as it shows your problem-solving skills and proactive attitude.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the team dynamics, training opportunities, or the company's future projects. This not only shows your interest but also helps you gauge if the company is the right fit for you.
