At a Glance
- Tasks: Be the go-to IT guru, solving tech issues from 1st to 3rd line.
- Company: Join a fast-growing tech company with a focus on personal development.
- Benefits: Earn up to £27,000, enjoy training days, and access great employee perks.
- Other info: Work in a dynamic team environment with opportunities for career advancement.
- Why this job: Gain hands-on experience in a true engineering role with guaranteed growth.
- Qualifications: Passion for IT and knowledge of Windows Server, Active Directory, and networking.
The predicted salary is between 27000 - 27000 € per year.
O365 / Windows Server / Win10 / AD & GP / Networking / Intune / Autopilot
Location: In office - Horsforth (some travel around Leeds and surrounding areas)
Hours: 9am to 5:30pm
Holidays: 22 plus Bank Holidays rising to 25 days over time
Time off in lieu and or overtime offered with project work.
Training: Online training within infrastructure (1/2 to full day per month)
Fast growing business with huge personal development options.
Greatest benefit of the role: True engineer position covering the full 360 of infrastructure - route to 3rd line guaranteed.
Main Duties and Responsibilities:
- The first point of call for all IT issues ranging from 1st line to 3rd.
- Diagnose and resolve software and hardware incidents which occur in operating systems and across a range of software applications.
- Assist all users with any logged IT related incident when called upon.
- Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalate incidents to other support team members or external suppliers where necessary.
- Accurately record, update and document requests using the IT Helpdesk system.
- Install and configure new IT equipment.
- Resolve issues, troubleshoot, test and train users on our CRM system.
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.
- Create, maintain and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
What we are looking for:
- Passionate about IT.
- Windows Server - all versions.
- Active Directory & Group Policy.
- Networking knowledge including switches & wireless.
- TCP/IP, DHCP, DNS, VLAN/Routing.
- Knowledge of VoIP.
- Broad knowledge & experience of 'day to day' IT Support issues and the aptitude to use past experiences to support the helpdesk with any range of issues.
- Team player working as part of a team of professionals on a range of IT projects.
- Well organised with the ability to multi-task and prioritise.
- Excellent communicator demonstrating effective verbal and written communications skills.
- Excellent attention to detail.
- Driving license and own vehicle.
What's in it for you:
- Up to £27,000 DOE.
- Be part of an award winning team.
- Full Training and Development.
- Numerous employee benefits including BUPA cashplan, Pension Scheme, Eyecare vouchers, Childcare vouchers.
- One day a month training day.
- Annual Company awards dinner and Summer Event.
1st to 2nd line engineer (chance to become 3rd Line + training) Leeds REF 972 in Bradford employer: Interface Recruitment UK
Join a fast-growing business in Leeds that offers a dynamic work environment and a true engineering role, with the opportunity to progress from 1st to 3rd line support. Enjoy comprehensive training, generous holiday allowances, and a range of employee benefits including a BUPA cash plan and childcare vouchers, all while being part of an award-winning team dedicated to personal development and excellence in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land 1st to 2nd line engineer (chance to become 3rd Line + training) Leeds REF 972 in Bradford
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in Leeds. It's a great way to meet potential employers and other engineers who can give you the inside scoop on job openings.
✨Tip Number 2
Don’t underestimate the power of social media! Use platforms like LinkedIn to connect with hiring managers and showcase your skills. Share relevant content and engage with posts to get noticed.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to O365, Windows Server, and networking. We recommend setting up mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our fast-growing team and taking advantage of all the training opportunities we offer.
We think you need these skills to ace 1st to 2nd line engineer (chance to become 3rd Line + training) Leeds REF 972 in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your knowledge of O365, Windows Server, and any relevant IT support experience. We want to see how you can fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how your background makes you a great fit for the role. Don’t forget to mention your enthusiasm for personal development and training opportunities with us.
Show Off Your Communication Skills:Since this role involves communicating with both technical and non-technical colleagues, make sure your application showcases your excellent verbal and written communication skills. We love clear and concise applicants!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Let’s get started on this journey together!
How to prepare for a job interview at Interface Recruitment UK
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of O365, Windows Server, Active Directory, and networking basics. Be ready to discuss how you've used these technologies in past roles or projects, as this will show your passion for IT and your hands-on experience.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved IT issues in the past. Think about times when you took ownership of a problem and what steps you took to find a solution. This will demonstrate your ability to handle the responsibilities of the role.
✨Communicate Clearly and Confidently
Since you'll be dealing with both technical and non-technical colleagues, practice explaining complex concepts in simple terms. During the interview, focus on maintaining clear communication and showcasing your excellent verbal skills.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, training opportunities, and the team you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
