At a Glance
- Tasks: Provide 1st and 2nd line IT support for hardware, software, and business systems.
- Company: Join a leading professional services firm in Leeds with a dynamic team.
- Benefits: Flexible working hours, on-call support, and opportunities for professional growth.
- Other info: Great opportunity to learn and develop within a supportive team.
- Why this job: Kickstart your IT career and make a real difference in a fast-paced environment.
- Qualifications: Passion for IT, customer service skills, and a proactive attitude required.
The predicted salary is between 25000 - 32000 £ per year.
Work Hours: 35 hours per week (07.00 - 19.00 with 1 hour for lunch). Flexibility is required according to workloads and requires on-call support after probationary period.
JOB PURPOSE: The IT Technician will be responsible for providing 1st and 2nd line support for desktop hardware, software, and business systems.
DIMENSIONS: Working within a team of 2 people reporting into the IT Service Team Leader. Development of the IT role and knowledge within the business.
Responsibilities:
- Support the business by providing 1st and 2nd line technical support.
- Administration of accounts in Active Directory and Microsoft Exchange.
- Liaise and work with external and internal technical contacts on incident resolution.
- Support the Root Cause Analysis process for significant issues.
- Proactively investigate trends in incidents.
- Document known errors/fixes and process with SOPs.
- Completion of monthly access management audits.
- Monitoring and completing audits.
SCOPE OF THE ROLE: The role is highly dynamic with frequent changes in workloads and priorities. This role requires an appreciation of the business' values and its aim to be the market leader in volume litigation. Keeping the IT function running smoothly and providing excellent customer service are key to this objective.
Experience Requirements:
- Highly motivated, proactive with a 'can do' attitude.
- Having a true passion for IT and willingness to learn and immerse themselves in IT systems and processes.
- Customer service focused, having the ability to understand the requirements of customers, clients, and internal colleagues.
- Logical and methodical approach to problem solving.
- Excellent communication skills, both written and verbal, and have the ability to communicate with both technical and non-technical audiences at all levels.
- Ability to prioritise and respond to queries within realistic timescales.
- Be accountable for quality, accuracy, and security.
TECHNICAL SKILLS / QUALIFICATIONS & EDUCATION REQUIREMENTS:
- Knowledge and understanding of Microsoft Windows desktop operating systems.
- Experience of Active Directory and email administration (Exchange Admin Center).
- Experience in supporting desktops, laptops, and printers.
- Broad understanding of Microsoft Office applications.
- Basic understanding of networking and TCP/IP.
- RDS management and experience with virtual platforms.
- ITIL v3 Foundation Certification.
- Working towards or holding a Microsoft certification for Windows Desktop Operating System (MCSA Windows 7).
- Knowledge of Microsoft SQL Server.
- Knowledge of Microsoft Server operating systems.
- Switch patching and experience with firewalls.
1st / 2nd Line IT Support Analyst - Leeds - Professional Services REF 765 in Bradford employer: Interface Recruitment UK
Join a dynamic team in Leeds where your passion for IT will be nurtured and valued. As a 1st/2nd Line IT Support Analyst, you'll benefit from a supportive work culture that prioritises professional development and offers flexible working hours. With opportunities for on-call support and involvement in significant projects, this role is perfect for those looking to grow their skills in a fast-paced professional services environment.
StudySmarter Expert Advice🤫
We think this is how you could land 1st / 2nd Line IT Support Analyst - Leeds - Professional Services REF 765 in Bradford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Interface Recruitment UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Interface Recruitment UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Interface Recruitment UK!
✨Direct Apply to Interface Recruitment UK
Let's not forget to apply directly through the Interface Recruitment UK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st / 2nd Line IT Support Analyst - Leeds - Professional Services REF 765 in Bradford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Interface Recruitment UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Interface Recruitment UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Interface Recruitment UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
