At a Glance
- Tasks: Provide technical support and assist customers with software applications in a dynamic environment.
- Company: A leading employee-owned software company with a strong reputation for quality and collaboration.
- Benefits: Competitive salary, excellent pension scheme, share options, and flexible hybrid working.
- Other info: Opportunity for career growth and to work across various departments.
- Why this job: Join a talented team and make a real impact while developing your skills in software support.
- Qualifications: Experience in application support and understanding of software delivery lifecycle.
The predicted salary is between 30000 - 42000 € per year.
Application Support / Functional Software Support – Hybrid (1 day in office) – Bespoke Software
A hugely successful and well-established computer software company, specialising in the development and supply of works / maintenance and asset management systems to local government and utility services sectors is once again looking to expand in its Application Support team. The Company has an unrivalled reputation for delivery of quality products and services, and a 30+ year history of ethical business practices and consistent profitability.
The company became an employee-owned organisation some years ago to develop a true sense of collaboration and ensure everyone in the business pulls in the same direction. The controlling majority shareholder of the business is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.
The Company offers very good working conditions and competitive salaries, plus benefits including an excellent pension scheme and share option scheme. The company has seen constant growth over the last few years and are now looking to recruit a multi-skilled specialist to join a bright and talented team of Application Support Consultants.
You will be working in a busy department where their skills and knowledge will be in constant demand by all areas of the business. The work will be varied, fast-paced and constant - taking in all aspects of the On Premise and Managed Services Software environments (SAAS)
In time, you will be expected to become an expert in various products and to use that expertise to assist with the development of the applications.
Experience Requirements
The candidate must:
- Have previous experience of working in an Application Support Team
- Understand the Software Delivery Lifecycle and the dependencies.
- Contribute to the team culture and attitude
We can offer a diverse and interesting role interacting with all departments within the company. The successful candidate will be in constant demand so must be able to handle multiple work streams and communicate effectively with staff of all technical levels.
Skills:
Ideally the candidate would have previous experience of working within a software environment operating under customer SLA’s and an understanding of ISO 27001 / ITIL standards.
To understand the software product range and then use this knowledge to provide a dependable and effective service to the entire customer base.
Over a period of time, to increase your personal contribution to the company and to develop your potential to its maximum.
Responsibilities
- To provide specialist functional and technical assistance to all licensed customers to allow them to utilise the applications to provide best value for money.
- Responsibility for assessing customer problems and accurately prioritising any follow-up actions including, where appropriate, co-ordination with the functional / technical experts.
- With urgent queries we take ownership of the situation, escalating where necessary, and keep the customers / account managers / development teams fully informed of progress.
- Advice and guidance to customers in relation to any technical difficulties which may be experienced in operation of the products, including recovery from operational failure situations.
- Answering specific queries regarding functionality of the products and the way in which they may be used to fulfill particular objectives.
- To ensure that all advice we give is accurate and honest. Where we are unsure, we seek advice from others before committing. To understand we are responsible for the answers we provide.
- Maintenance of customer license records.
- Provision of assistance with the Quality Assurance testing of software, before release to customers.
- Production of quality product-related material to assist customers in the effective operation of the system.
- To ensure that all contact with a customer is recorded in the corporate CRM.
- To learn and subsequently maintain the knowledge in the specialist functional areas to which we have been assigned.
- To liaise between the Customers and the development team in defining changes to the product range.
- To be flexible and adaptable within the role so that we can be seconded to the Operations, Infrastructure, Projects or Helpdesk Teams dependent on the resource requirements of the team.
- On rare occasions to perform Out of Hours work to assist in conversions, software upgrades or routine maintenance of our services
We are an equal opportunities employer and welcome applications from all qualified candidates.
#J-18808-LjbffrApplication Support / Functional Software Support - Hybrid (1 day in office) - Bespoke Software[...] in Dunstable employer: Interface Recruitment UK
As an employee-owned organisation with over 30 years of ethical business practices, this computer software company offers a collaborative work culture where every team member is a co-owner, fostering a strong sense of community and shared purpose. With competitive salaries, excellent benefits including a robust pension and share option scheme, and opportunities for personal growth within a dynamic and fast-paced environment, employees are empowered to develop their skills while contributing to the success of innovative software solutions for local government and utility services. The hybrid working model further enhances work-life balance, making it an attractive employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support / Functional Software Support - Hybrid (1 day in office) - Bespoke Software[...] in Dunstable
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry meetups. Getting to know someone inside the company can give you a leg up when it comes to landing that interview.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of the Software Delivery Lifecycle and ISO standards. We want to see you shine, so make sure you can talk confidently about how your experience aligns with the role.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples where you've tackled customer issues in the past. This will demonstrate your ability to handle the fast-paced environment we thrive in.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Application Support / Functional Software Support - Hybrid (1 day in office) - Bespoke Software[...] in Dunstable
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in application support and any relevant software knowledge to show us you’re a great fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about this role and how your background aligns with our needs. Be genuine and let your personality shine through – we love to see enthusiasm!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We want to know how you handle multiple work streams and communicate effectively with different teams.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Interface Recruitment UK
✨Know Your Stuff
Make sure you brush up on your knowledge of the software delivery lifecycle and any relevant ITIL standards. Being able to discuss these topics confidently will show that you understand the core of what the company does and how you can contribute.
✨Show Your Team Spirit
Since the company values collaboration, be prepared to talk about your previous experiences working in a team. Share examples of how you've contributed to a positive team culture and how you handle multiple work streams effectively.
✨Ask Smart Questions
Prepare some insightful questions about the role and the company. This could include asking about their approach to customer service or how they handle urgent queries. It shows you're genuinely interested and have done your homework.
✨Be Ready for Scenarios
Expect to be asked about how you would handle specific customer issues or technical difficulties. Think through some scenarios beforehand and be ready to explain your thought process and how you would prioritise actions.
