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- Tasks: Join our Support Team to manage helpdesk queries and troubleshoot software issues.
- Company: Be part of an award-winning Yorkshire tech company leading in Data Analytics and Business Intelligence.
- Benefits: Enjoy a supportive environment with opportunities for skill development and career progression.
- Why this job: This role offers hands-on experience in a fast-paced, innovative field with a strong team culture.
- Qualifications: Ideal candidates have IT helpdesk experience and knowledge of Business Intelligence applications.
- Other info: Work hours are 9am to 5.30pm at our Leeds office, with a focus on learning and growth.
The predicted salary is between 28800 - 43200 £ per year.
Would you like to join a Yorkshire tech success story? This is an award-winning software development house, enjoying enviable growth at the leading edge of Data Analytics and Business Intelligence. A small company with a big heart, an excellent product, and a fantastic partner community, who take their product to market. The brand behind the brand for insights and analytics for many major UK and international software vendors. Due to continued growth, we have an exciting opportunity to join their Support Team.
Education Requirements:
- Graduate Calibre
Industry:
- Business Intelligence
Job Location:
- 2 Globe Road, Leeds
Qualifications:
- Any BI Qualifications Desirable
Work Hours:
- 9am - 5.30pm
Responsibilities:
- Managing the support helpdesk at all times, ensuring calls are dealt with swiftly and professionally
- Learning, installing, and configuring the Analytics software
- Prioritising and managing many open cases at one time
- Support for internal IT issues
- Troubleshooting system and network problems, as well as diagnosing and solving hardware or software faults
- Building relationships with external customers and internal teams, sharing knowledge and information
- Providing feedback to the development and product teams
- Supporting the Test team with product testing on projects
- Developing software investigation skills as well as overall test ability
Skills and Experience Requirements:
- Previous experience in an IT/Software helpdesk role
- Written communication, problem solving, time management/self-organisation, and commercial awareness
- Ability to pick up new skills quickly and to be able to work in a fast moving, demanding environment
- Great teamwork and customer service skills
Knowledge:
- Any Knowledge of Business Intelligence applications, i.e. Qlikview, Tableau, MS Reporting Services. Exposure and knowledge of BI tools would be beneficial
- Knowledge of network administration is desirable
- Helpdesk Software – ZenDesk, Jira, SQL, PL/SQL, (Databases Microsoft SQL Server, Oracle, IBM, Sybase, MySQL, PostgreSQL), NoSQL, (Hadoop, Amazon)
This is an open and supportive company where you will be given the opportunity to learn new skills and progress your career in the exciting field of data and analytics. With the incredible market opportunity in this field, we are embarking on our next stage of growth. There has never been a better time to join us!
APP SUPPORT W/ SQL - AWARD WINNING ORG - CUTTING EDGE TECH - TIP employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land APP SUPPORT W/ SQL - AWARD WINNING ORG - CUTTING EDGE TECH - TIP
✨Tip Number 1
Familiarise yourself with the specific BI tools mentioned in the job description, such as Qlikview and Tableau. Having hands-on experience or even completing online tutorials can give you a significant edge during the interview.
✨Tip Number 2
Brush up on your SQL skills, especially if you have experience with databases like Microsoft SQL Server or Oracle. Being able to demonstrate your ability to write queries or troubleshoot database issues will show that you're ready for the technical demands of the role.
✨Tip Number 3
Prepare to discuss your previous helpdesk experience in detail. Think of specific examples where you successfully resolved issues or improved processes, as this will highlight your problem-solving skills and customer service abilities.
✨Tip Number 4
Research the company culture and values of the organisation. Understanding their commitment to growth and support can help you align your answers during the interview, showing that you’re not just a fit for the role but also for the team.
We think you need these skills to ace APP SUPPORT W/ SQL - AWARD WINNING ORG - CUTTING EDGE TECH - TIP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT and software helpdesk roles. Emphasise any skills related to Business Intelligence applications, SQL, and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and data analytics. Mention specific experiences that demonstrate your problem-solving abilities and teamwork skills.
Showcase Relevant Skills: In your application, clearly outline your familiarity with helpdesk software like ZenDesk or Jira, and any knowledge of BI tools such as Qlikview or Tableau. This will show you are well-prepared for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Interface Recruitment UK
✨Showcase Your Technical Skills
Make sure to highlight your experience with SQL and any BI tools you are familiar with, such as Qlikview or Tableau. Be prepared to discuss specific projects where you've used these technologies, as this will demonstrate your practical knowledge.
✨Demonstrate Problem-Solving Abilities
Since the role involves troubleshooting system and network problems, be ready to share examples of how you've successfully resolved issues in previous roles. This will show your analytical thinking and ability to work under pressure.
✨Emphasise Teamwork and Communication
This position requires building relationships with both customers and internal teams. Prepare to discuss how you've collaborated with others in past roles and how you communicate effectively, especially in a helpdesk environment.
✨Express Your Willingness to Learn
The company values continuous learning and skill development. Share your enthusiasm for acquiring new skills and adapting to new technologies, as this aligns with their supportive culture and growth opportunities.
