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- Tasks: Lead IT support escalations and manage project-focused work in a hands-on role.
- Company: Join a leading tech company known for its growth and strong client relationships.
- Benefits: Enjoy a dynamic work environment with opportunities for professional development.
- Why this job: Be part of a skilled team, take ownership of service tickets, and impact IT functions directly.
- Qualifications: 3rd Line experience required, with expertise in Windows Server, VMware, Active Directory, and Office365.
- Other info: Work closely with talented Service Desk Engineers and Infrastructure specialists.
The predicted salary is between 36000 - 60000 £ per year.
This is a leading Technology businesses, who have continued to grow ahead of the market rivals. A strong client base that is serviced expertly by an experienced team of engineers from all technical backgrounds..
- The 3rd Line IT Support Engineer role will have varied responsibilities across both BAU support escalations, and project-focused work.
- You will effectively sit above a talented team of Service Desk Engineers, dealing with support escalations, as well as overlapping into the infrastructure space with the company’s highly-skilled Infrastructure specialists.
- The role will be central to the overall IT function, and you will have the seniority to take ownership of service tickets, ensuring that the best possible service is to end-users.
- You will operate in a very hands-on, technical capacity, covering high-level support of virtualised and physical server environments, as well as core Microsoft technologies, such as Office365 and Active Directory.
3rd Line experience is required with a deep commercial focus on:
- Windows Server
- VMware
- Active Directory
- Office365
- ITIL
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3rd Line Engineer - IT Services - Wakefield employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Engineer - IT Services - Wakefield
✨Tip Number 1
Make sure to highlight your experience with Windows Server and VMware during the interview. Be prepared to discuss specific scenarios where you've successfully resolved complex issues in these environments.
✨Tip Number 2
Familiarize yourself with ITIL best practices, as this role emphasizes a structured approach to IT service management. You might want to prepare examples of how you've applied ITIL principles in past roles.
✨Tip Number 3
Since you'll be working closely with Service Desk Engineers, demonstrate your leadership skills by sharing experiences where you've mentored or guided junior team members through challenging support escalations.
✨Tip Number 4
Stay updated on the latest developments in Microsoft technologies, especially Office365 and Active Directory. Showing your enthusiasm for continuous learning can set you apart from other candidates.
We think you need these skills to ace 3rd Line Engineer - IT Services - Wakefield
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a 3rd Line IT Support Engineer. Highlight your experience with Windows Server, VMware, Active Directory, and Office365 in your application.
Tailor Your CV: Customize your CV to reflect your relevant experience and skills. Emphasize your previous roles in IT support, particularly any experience with escalations and project work.
Craft a Strong Cover Letter: Write a cover letter that showcases your technical expertise and your ability to take ownership of service tickets. Mention your familiarity with ITIL practices and how you can contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or typos. A polished application reflects your attention to detail, which is crucial in an IT role.
How to prepare for a job interview at Interface Recruitment UK
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Windows Server, VMware, Active Directory, and Office365 in detail. Highlight specific projects or challenges you've faced and how you resolved them, as this will demonstrate your hands-on technical skills.
✨Understand the Company’s IT Environment
Research the company’s current IT infrastructure and any recent projects they have undertaken. This knowledge will allow you to ask informed questions and show that you are genuinely interested in how you can contribute to their team.
✨Emphasize Your Problem-Solving Skills
As a 3rd Line Engineer, you'll be expected to handle escalated support issues. Prepare examples of complex problems you've solved in previous roles, focusing on your analytical approach and the impact of your solutions on the team and end-users.
✨Demonstrate Leadership Qualities
Since the role involves overseeing Service Desk Engineers, highlight any leadership or mentoring experiences you have. Discuss how you can support and guide junior team members while ensuring high-quality service delivery.
