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- Tasks: Provide top-notch IT support and solve technical issues for clients across the UK.
- Company: Join a growing tech company with a vibrant and diverse culture.
- Benefits: Enjoy flexible working, career development, and 20 days holiday plus your birthday off.
- Why this job: Kickstart your IT career with opportunities to progress to 3rd Line support.
- Qualifications: Experience in 1st/2nd Line support and strong communication skills required.
- Other info: Be part of a dynamic team with mentoring and social events.
The predicted salary is between 28800 - 43200 ÂŁ per year.
2nd Line IT Support Engineer Company salary and benefits Career development & opportunities-Microsoft qualifications-Mentoring opportunities-Performance reviews-Diverse community-Workplace culture-Flexible scheduling-Flexible working from home-Social events-Company pension scheme-Onsite parking-Overtime-Use of company vehicles-20 Days Holidays, plus bank holidays + Birthday off-Company laptopAs a result of continued expansion, we\’re looking for an experienced 2nd line IT support engineer to join our successful, growing team and provide a first class technical service to our expanding customer base.The 2nd Line Support Engineer role will be well suited to someone who has experience in this kind of role and is looking for a step into an exciting company with fantastic opportunities to progress to 3 rd Line / more experienced positions.Reporting into the IT Support Manager, you will be responsible for providing efficient remote/onsite support and services to clients located UK-wide. What\’s involved? • Provide excellent customer service• Work to deadlines and adapt priorities to meet customer SLAs• Be included in the 24/7 support rota• Perform regular Network and Active Directory management tasks• Report, update and track incidents using service desk system• Ensure that customers are kept up to date at all times Skill requirements: • Experience in providing 1st/2nd Line IT support, ideally in a helpdesk / MSP environment• Technical knowledge of Microsoft Windows, both desktop and server operating systems• Excellent communication skills – both written and verbal• Able to work on own and under pressure• Self-motivated• Good time management and priority handling• Previous experience of working in a customer facing environment• Ability to provide root cause analysis• Technical documentation skills• Professional working attitude Knowledge of: • Windows 7 & 10• Microsoft Office 2010+• MacOS X• Windows Server 2016/2019• AD Administration• Microsoft Exchange Server 2010 – 2016• Office 365• Networking knowledge covering LAN/vLAN/WAN technologies• AntiVirus software• Backup solutionsThis is a fantastic opportunity for a bright 2nd Line Support Engineer to join a growing team and progress in their career.We\’re looking for someone who takes a logical and methodical approach to efficient problem solving/fault finding and also takes great pride in meeting and exceeding customer expectations. If you\’re interested, please get in touch#J-18808-Ljbffr
2nd Line support engineer - chance to become 3rd (plus training) Leeds REF 936 employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line support engineer - chance to become 3rd (plus training) Leeds REF 936
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in Leeds to connect with potential employers and fellow IT enthusiasts. Don’t be shy – introduce yourself and share your passion for tech!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software to demonstrate your technical abilities. This can really make you stand out when chatting with hiring managers.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios you might face as a 2nd Line Support Engineer. Role-play with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd Line support engineer - chance to become 3rd (plus training) Leeds REF 936
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your technical knowledge and customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention your problem-solving skills!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and double-check for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Interface Recruitment UK
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Windows and Active Directory. Be ready to discuss your experience with specific systems like Windows Server and Office 365, as well as any troubleshooting you've done in the past.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples where you've gone above and beyond for a client. Prepare to share stories that highlight your communication skills and how you handle pressure while keeping customers informed.
✨Demonstrate Problem-Solving Prowess
Be prepared to walk through your problem-solving process. Interviewers will want to see how you approach fault finding and root cause analysis. Think of a challenging issue you resolved and be ready to explain your logical and methodical approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
